Service Advisor - AutoNation CDJR Katy

AutoNation • Katy, TX

1d

About The Position

The Service Advisor works in the service department as the go-between for Service Technicians and customers. The role involves active work in the service lane, explaining technicians’ recommendations in clear language, and suggesting relevant maintenance and repair opportunities to help keep customers’ vehicles safe. Service Advisors use communication skills, automotive knowledge, and technology to support customers, meet sales and customer satisfaction targets, and build customer loyalty.

Requirements

• High school diploma or equivalent.
• Proven ability to provide an exceptional customer experience.
• Ability to set and achieve targeted goals.
• Demonstrated communication, consultative, interpersonal, and organizational skills.
• Willingness to follow up with customers.
• Experience and desire to work with technology.
• Valid in-state driver’s license and an acceptable, safe driving record.

Nice To Haves

• Prior sales experience is preferred but not required.

Responsibilities

• Set, confirm, and prepare for customer appointments to support a positive service experience.
• Meet or exceed targeted sales goals and customer satisfaction index targets.
• Greet customers in a friendly manner when they arrive.
• Determine vehicle needs using customer information, vehicle walk-arounds, inspections, and test drives.
• Use a consultative selling process to help customers plan ongoing required vehicle maintenance.
• Prepare customer repair orders, including transparent cost and time estimates.
• Communicate with technicians and parts associates to support timely completion of work.
• Follow up with customers about vehicle status according to their preferred communication method.
• Follow up with customers to ensure satisfaction.
• Develop product knowledge to effectively assist customers.
• Provide an exceptional customer experience to build loyalty.

Benefits

• Competitive compensation.
• 401(k) matching.
• Insurance plans including health, dental, and vision coverage.
• Maternity benefits.
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear.
• Access to deals and discounts through YouDecide.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED