Service Cashier/Administrator - AutoNation Ford Katy

AutoNation • Katy, TX

1d

About The Position

The Service Cashier/Administrator processes payments for completed work and parts purchases, reconciles repair orders and parts invoices, and collects payments for Parts and Service transactions at the dealership. The role also supports service-department administration, customer inquiries, document handling, and the control and return of vehicle keys.

Requirements

• High school diploma or equivalent.
• Ability to read, write, add, subtract, divide, and comprehend written instructions and information.
• Demonstrated customer service skills.
• Demonstrated communication and interpersonal skills.

Nice To Haves

• 6–12 months of previous work experience.
• Previous industry experience.

Responsibilities

• Inspect service repair orders and parts invoices for completeness and accuracy.
• Reconcile repair orders by transferring information from hard copies to soft copies.
• Calculate applicable materials charges and taxes for taxable goods or services in the local area.
• Collect total retail charges from customers by cash, check, or authorized charge account; provide the correct change and/or receipt.
• Complete the accounting section of repair orders as directed by the controller.
• Update customer service history files according to department procedures.
• Deliver repair orders and parts invoices closed during the business day to the accounting department.
• Control keys associated with completed repair orders, return keys to customers or porters after payment, and direct customers to their vehicles.
• File repair orders as directed by the service department manager.
• Answer service department calls, transfer calls to the appropriate personnel, and take written messages when needed.
• Control and submit sublet bills associated with repair orders to the business office.
• Address customer complaints promptly, with genuine concern and according to dealership guidelines.
• Report conditions that jeopardize the safety, welfare, or integrity of the dealership, its employees, or customers to management.
• Perform other administrative tasks as directed by management.

Benefits

• Competitive compensation.
• 401(k) matching.
• Health insurance plans.
• Dental insurance plans.
• Vision insurance plans.
• Maternity benefits.
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear.
• Access to discounts through YouDecide, a website with offers from providers and retailers.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED