Automotive Service Advisor - CDJR

Antwerpen Automotive • Baltimore, MD

1d • $50,000 - $100,000 • Onsite

About The Position

Antwerpen Automotive is hiring an Automotive Service Advisor specializing in Chrysler, Dodge, Jeep, and Ram (CDJR) vehicles in Baltimore, Maryland. The Service Advisor is the primary point of contact for customers seeking automotive service and helps deliver an exceptional customer experience while managing appointments and communication between customers and the service team. The role contributes to maintaining the service department’s standards through attentive customer service and detail-oriented coordination.

Requirements

• Previous experience as a Service Advisor or in an automotive-industry customer service role is preferred.
• Strong knowledge of CDJR vehicles and automotive service terminology is highly desirable.
• Excellent communication and interpersonal skills to build rapport with customers and team members.
• Ability to manage multiple tasks and work effectively in a high-volume service environment.
• Proficiency with computer systems and software related to automotive service management.
• Strong attention to detail and organizational skills.
• Valid driver’s license and reliable transportation.
• Must be at least 18 years old and authorized to work in the United States.
• Must be insurable by the company and pass a mandatory background check and drug screen.

Nice To Haves

• Previous experience as a Service Advisor or in a customer service role within the automotive industry.
• Strong knowledge of CDJR vehicles and automotive service terminology.

Responsibilities

• Greet customers promptly and professionally, providing a positive and welcoming experience.
• Listen to customer concerns and accurately document vehicle issues and service requests.
• Schedule service appointments and coordinate with technicians to ensure timely repairs and maintenance.
• Provide customers with clear, detailed estimates of repair costs and timelines.
• Communicate with customers throughout the service process and follow up to ensure satisfaction.
• Accurately manage service records and documentation in the dealership’s system.
• Promote additional products or services when appropriate to support customer satisfaction and dealership revenue.
• Collaborate with parts and service teams to resolve issues efficiently.

Benefits

• Competitive salary of $50,000 to $100,000 per year, paid bi-weekly.
• Medical, dental, vision, and disability insurance.
• 401(k) retirement plan.
• Paid vacation after one year.
• Paid sick days available upon hire.
• Employee discounts on vehicle purchases and services.
• Opportunities for professional development and advancement within the company.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed