Service Advisor- Heritage CDJR/VW Parkville
About The Position
MileOne Automotive is hiring a customer-focused Service Advisor / Service Writer for the service department at Heritage Volkswagen Parkville. The Service Advisor serves as the connection between customers and service technicians, helping deliver an exceptional vehicle ownership experience while supporting service department performance. The role involves consulting with customers about maintenance and repairs, recommending services, managing appointments and estimates, communicating throughout the repair process, and addressing concerns. The position offers competitive compensation with earning potential, career advancement, team support, and training and mentoring.
Requirements
- Previous automotive Service Advisor or Service Writer experience is preferred.
- Working knowledge of basic vehicle functions, characteristics, and operations.
- Strong communication, customer service, and problem-solving skills.
- Ability to read and interpret safety rules, operating instructions, maintenance guidelines, and procedural manuals.
- Basic Microsoft Office, computer, internet, and mathematical skills.
- Positive attitude, strong work ethic, and motivation to succeed in a fast-paced environment.
- For positions requiring mobile-based authentication, ability to meet MileOne technology and information security requirements, including access to a compatible mobile device and use of MileOne-approved authentication or security applications.
Nice To Haves
- Previous automotive Service Advisor or Service Writer experience.
Responsibilities
- Welcome customers and consult with them about vehicle maintenance and repair needs.
- Recommend appropriate services while following manufacturer specifications and warranty requirements.
- Schedule and manage service appointments, repair estimates, and customer communications.
- Build trust through clear communication, strong customer service, and professional follow-up.
- Address customer concerns and resolve complaints with a customer-first approach.
- Help provide a seamless service experience that encourages customers to return.
Benefits
- Health and financial benefits
- Employee Purchase Program
- MileOne Support Fund
- NextMile Scholarship Program
- Employee Assistance Program
- Training and mentoring
- Career advancement opportunities
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
