Opelika CDJR - Automotive Service Advisor

GREENWAY AUTOMOTIVE•Opelika, AL

2d•Onsite

About The Position

Opelika CDJR is seeking an experienced, motivated Automotive Service Advisor. The role identifies automobile problems, gathers information about warranties and service coverage, and prepares repair orders. The ideal candidate is a high-energy, determined self-starter who maintains outstanding customer satisfaction and is eager to learn from a dedicated team of mentors. The Service Advisor consults with customers about their needs, serves as their primary contact for automotive service and repairs, coordinates with mechanics, manages expectations, and keeps customers informed about repair needs and completion times. The advisor also recommends additional services and verifies that final invoices match the work performed.

Requirements

One year of dealership Service Advisor experience is preferred.
Proven track record of achieving exceptional customer satisfaction.
Valid driver's license and good standing.
Personal and professional integrity.
Desire for a long-term career with a growing organization.

Nice To Haves

CDK experience is highly preferred.

Responsibilities

Greet and consult with customers to interpret their needs and arrange appropriate service.
Serve as the primary point of contact for automotive service and repair matters.
Consult with mechanics about necessary repairs and possible alternatives to expensive work.
Sell additional needed services.
Set and manage expectations for service delivery for customers and mechanics.
Continuously update customers on repair needs and completion times.
Verify that the final invoice reconciles with the work performed on the repair order.
Perform other duties as assigned.