Opelika Ford - Automotive Service Advisor

GREENWAY AUTOMOTIVE • Opelika, AL

2d • Onsite

About The Position

Opelika Ford is seeking a motivated Automotive Service Advisor to join its team in Opelika, Alabama. The role involves identifying vehicle problems, gathering information about warranties and service coverage, and drafting repair orders. The ideal candidate is energetic, self-motivated, committed to excellent customer satisfaction, and interested in learning from an experienced team.

Requirements

• Proven track record of achieving exceptional customer satisfaction.
• Valid driver's license and good standing.
• Personal and professional integrity.
• Desire for a long-term career with a growing organization.

Nice To Haves

• One year of dealership Service Advisor experience is preferred.
• CDK experience is highly preferred.

Responsibilities

• Greet and consult with customers to understand their needs and arrange appropriate service.
• Serve as the primary point of contact for automotive service and repair matters.
• Consult with mechanics about necessary repairs and possible alternatives to expensive work.
• Sell additional services when needed.
• Set and manage service-delivery expectations for customers and mechanics.
• Keep customers updated on repair needs and expected completion times.
• Verify that the final invoice reconciles with the work performed on the repair order.
• Perform other duties as assigned.

Benefits

• Competitive pay.
• Employee purchase and service discounts.
• Paid vacation.
• Benefits options including medical, dental, vision, life, disability, and accident insurance.
• 401(k) retirement savings plan.
• State-of-the-art facility with a professional working environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed