Opelika Ford - Automotive Service Advisor

Greenway Automotive • Opelika, AL

18h • Onsite

About The Position

Opelika Ford is seeking an experienced, motivated automotive dealership Service Advisor. The role involves identifying vehicle problems, gathering warranty and service-coverage information, and preparing repair orders. The ideal candidate is a high-energy self-starter who is committed to outstanding customer satisfaction and is interested in learning from a dedicated team of mentors. The position serves as the primary customer contact for automotive service and repair matters and coordinates with customers and mechanics throughout the service process.

Requirements

• Proven track record of achieving exceptional customer satisfaction.
• Valid driver's license and a record in good standing.
• Personal and professional integrity.
• Desire for a long-term career with a growing organization.

Nice To Haves

• One year of dealership Service Advisor experience is preferred.
• CDK experience is highly preferred.

Responsibilities

• Greet and consult with customers to understand their needs and arrange appropriate service.
• Serve as the primary point of contact for automotive service and repair matters.
• Consult with mechanics about necessary repairs and possible alternatives to expensive work.
• Sell additional needed services.
• Set and manage service-delivery expectations for customers and mechanics.
• Continuously update customers on repair needs and completion times.
• Verify that the final invoice reconciles with the work performed on the repair order.
• Perform other duties as assigned.

Benefits

• Competitive pay
• Employee purchase and service discounts
• Paid vacation
• Medical, dental, vision, life, disability, and accident insurance options
• 401(k) retirement savings plan
• State-of-the-art facility with a professional working environment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed