Dealership Service Advisor - Key CDJR of Newcastle

Key Auto Group•Newcastle, ME

16h

About The Position

Key Auto is hiring a Service Advisor for Key CDJR of Newcastle. This role offers commission-based compensation with unlimited earning potential and a career path for growth and advancement within the automotive industry. The company emphasizes promoting from within. The Service Advisor oversees service orders and drive-lane flow, supports customers throughout their service experience, and helps ensure efficient use of technicians’ time. The position also includes diagnosing vehicle problems, coordinating parts and tools, administering warranty claims, supervising and training service-department employees, and working with upper management on hiring and discipline decisions.

Requirements

Excellent organizational skills.
Demonstrated ability to manage others.
Time-management skills.
Strong communication skills with customers.
Professional, well-groomed personal appearance.
Consistent record of service and sales success.
Strong record of positive customer-satisfaction results.
Team-oriented and self-motivated.
Able to work with little supervision.
Clean driving record and valid driver’s license.

Responsibilities

Oversee service orders and the flow of the drive lane.
Ensure customers receive prompt, courteous, and effective service.
Take ownership of the customer experience and complete assignments that leave a positive impression.
Provide concierge support for owner inquiries by phone or in person and ensure customers are handled appropriately.
Ensure technicians’ available time is consistently sold to service customers.
Distribute work efficiently among technicians.
Answer technical questions about vehicle problems, warranties, services, and repairs.
Maintain Customer Happiness scores at or above company standards.
Assist in diagnosing vehicle problems and order parts and tools as necessary.
Oversee warranty-claim administration, and train and supervise service-department employees.
Set schedules and assign tasks to service-department employees.
Reinforce company policies and adhere to company standards.
Encourage compliance with applicable laws and regulations.
Maintain a good working relationship with the factory and foster positive employee relations.
Collaborate with upper management on service-department hiring and discipline decisions.