Dealership Service Advisor - Key CDJR of Rochester

Key Auto Group • Rochester, NH

12h

About The Position

Key Auto Group is seeking a Dealership Service Advisor for Key CDJR of Rochester. The company emphasizes a team-focused culture, professional development, and promotion from within. The Service Advisor oversees service orders and drive-lane workflow, supports customers throughout their service experience, and coordinates the work of technicians and service department employees. The role also involves responding to customer inquiries, addressing vehicle and repair questions, supporting warranty administration, and collaborating with management on staffing and department operations.

Requirements

• Excellent organizational skills.
• Demonstrated ability to manage others.
• Time management skills.
• Strong communication skills with customers.
• Professional, well-groomed personal appearance.
• Consistent record of service and sales success.
• Strong record of positive customer satisfaction results.
• Team-oriented and self-motivated.
• Able to work with little supervision.
• Clean driving record and valid driver’s license.

Responsibilities

• Oversee service orders and the flow of the drive lane.
• Ensure customers receive prompt, courteous, and effective service.
• Take ownership of the customer experience and complete additional assignments that help create a positive impression of the dealership.
• Provide concierge support for owner inquiries by phone or in person.
• Ensure technicians’ available time is consistently sold to service customers.
• Distribute work efficiently among technicians.
• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Maintain Customer Happiness scores at or above company standards.
• Assist in diagnosing vehicle problems and order parts and tools as necessary.
• Oversee warranty claim administration, and train and supervise the service department.
• Set schedules and assign tasks to service department employees.
• Reinforce company policies and adhere to company standards.
• Encourage compliance with applicable laws and regulations.
• Maintain a good working relationship with factory representatives and foster positive employee relations.
• Collaborate with upper management on service department hiring and discipline decisions.

Benefits

• Medical, dental, and vision insurance.
• 401(k) plan with match.
• Paid time off and vacation.
• Short- and long-term disability, flex, and life benefits.
• Growth opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed