Service Advisor- Heritage CDJR/VW Parkville
About The Position
MileOne Automotive is seeking a motivated, customer-focused Service Advisor / Service Writer for its busy, fast-paced service department at Heritage Volkswagen Parkville. The role connects customers with service technicians and helps deliver an exceptional vehicle ownership experience while supporting service department performance. The posted compensation range is $31,200–$100,000, with the job description also advertising unlimited earning potential. The position includes a requirement for employees in certain roles to use a compatible mobile device and MileOne-approved authentication or security applications to access company systems, applications, or information.
Requirements
- Working knowledge of basic vehicle functions, characteristics, and operations.
- Strong communication, customer service, and problem-solving skills.
- Ability to read and interpret safety rules, operating instructions, maintenance guidelines, and procedural manuals.
- Basic Microsoft Office, computer, internet, and mathematical skills.
- Positive attitude, strong work ethic, and motivation to succeed in a fast-paced environment.
- For positions requiring mobile-based authentication, ability to meet MileOne technology and information security requirements, including access to a compatible mobile device and use of MileOne-approved authentication or security applications.
Nice To Haves
- Previous automotive Service Advisor or Service Writer experience is preferred.
Responsibilities
- Welcome customers and consult with them about vehicle maintenance and repair needs.
- Recommend appropriate services in accordance with manufacturer specifications and warranty requirements.
- Schedule and manage service appointments, repair estimates, and customer communications.
- Build customer trust through clear communication, strong customer service, and professional follow-up.
- Address customer concerns and resolve complaints with a customer-first approach.
- Help provide a seamless service experience that encourages customers to return.
Benefits
- Health and financial benefits
- Employee Purchase Program
- MileOne Support Fund
- NextMile Scholarship Program
- Employee Assistance Program
- Training and mentoring resources
- Career advancement and professional growth opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
