Service Advisor at Naples CDJR

Morgan Auto Group • Naples, FL

3d

About The Position

Naples CDJR is seeking a qualified Service Advisor to provide professional customer service and coordinate vehicle service and repair work. The role involves identifying customers’ service needs, addressing concerns, explaining repair work and charges, and supporting customer satisfaction and loyalty. Advisors are expected to meet or exceed add-on sales goals and OEM Customer Satisfaction Index expectations. Compensation is described as averaging between $60,000 and $100,000, depending on experience. The company offers a team environment, ongoing training and support, and growth opportunities.

Requirements

• Values of integrity, transparency, professionalism, and teamwork.
• Experience affects compensation; no specific minimum experience requirement is stated.

Responsibilities

• Greet customers promptly and provide timely, professional service.
• Identify customers’ service needs by listening to inquiries and requests and asking questions; resolve concerns and sell additional services when appropriate.
• Estimate costs and completion times and settle customer accounts.
• Communicate work status to customers.
• Coordinate activities to ensure repairs are completed correctly the first time and on time.
• Obtain customers’ written approval on repair orders during write-up or when closing additional sales.
• Inspect completed repair orders for proper completion, pricing accuracy, and legibility.
• Meet or exceed add-on sales goals and OEM Customer Satisfaction Index expectations.
• Deliver each vehicle in perfect condition.
• Identify repeat and first-time customers and treat them accordingly.
• Contact customers to remind them of service appointments or scheduled maintenance.
• Answer incoming telephone calls promptly and courteously and make every effort to satisfy callers’ inquiries.
• Document changes to repair orders.
• Review repairs and associated charges for accuracy to avoid surprises for customers.
• Promptly address and resolve customer viewpoint and service follow-up issues.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• Health Savings Account
• 401(k) with company match
• Professional work environment
• Job training and advancement opportunities
• Paid Time Off
• Tenure bonuses
• Employee discount programs
• Referral programs

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed