Service Advisor at Naples Mazda

Morgan Auto Group•Naples, FL

About The Position

Naples Mazda, part of Morgan Auto Group, is seeking a qualified Service Advisor to provide professional customer service and coordinate vehicle repair work. The role involves identifying customers’ service needs, explaining and estimating repairs, communicating repair status and charges, and helping ensure work is completed accurately and on time. The position also supports customer satisfaction, service retention, and add-on sales. The company describes a team-oriented professional environment with training, support, and advancement opportunities.

Requirements

The posting seeks a qualified Service Advisor; no specific education, experience, or skills requirements are stated.

Responsibilities

Greet customers promptly and provide timely, professional service.
Listen to customer inquiries and requests, ask questions to identify service needs, resolve concerns, and offer additional services when appropriate.
Estimate repair costs and completion times, and settle customer accounts.
Communicate with customers about the status of their vehicle’s work.
Coordinate repair activities to help ensure work is fixed right the first time and completed on time.
Obtain customers’ written approval on repair orders at write-up or when closing additional add-on sales.
Inspect completed repair orders for proper completion, accurate pricing, and legibility.
Meet or exceed add-on sales goals and OEM Customer Satisfaction Index expectations.
Deliver vehicles in proper condition.
Identify repeat and first-time customers and tailor interactions accordingly.
Contact customers to remind them of service appointments or scheduled maintenance.
Answer incoming telephone calls promptly and courteously, making every effort to satisfy callers’ inquiries.
Document changes to repair orders.
Review repairs and associated charges with customers to ensure accuracy and avoid surprises.
Promptly address and resolve customer concerns and service follow-up issues.