Service Advisor - Lincoln of Naples

Germain Automotive Partnership • Naples, FL

3d

About The Position

The Service Advisor schedules service work in the service department and sells additional needed services to customers. The role includes coordinating appointments, greeting customers, preparing written estimates, and keeping customers informed about repair progress, costs, and timing. The Service Advisor also advises customers on vehicle care and manufacturer-recommended maintenance, maintains customer satisfaction and dealership service-order standards, and follows applicable regulations and company safety procedures.

Requirements

• Ability to read and comprehend instructions and information.
• Two years of experience in a dealership position.
• General knowledge of mechanical vehicle operations.
• Professional personal appearance.
• Excellent oral and written communication skills.
• Valid driver's license.
• Ability to pass pre-employment testing, including a background check, drug test, and motor vehicle report.

Nice To Haves

• ASE certification preferred.
• Sales experience preferred.
• Bilingualism is not required but can be helpful.

Responsibilities

• Schedule service appointments and obtain customer and vehicle information before arrival when possible.
• Greet customers in a timely and friendly manner.
• Provide complete, accurate written cost estimates for labor and parts and establish a promised completion time.
• Monitor repair progress and contact customers about changes to estimates or promised times; explain cost and time requirements and obtain authorization before additional repairs.
• Maintain a Customer Satisfaction Index rating at least comparable to the manufacturer, zone, or branch average.
• Advise customers on vehicle care and the value of manufacturer-specified maintenance, using maintenance menus.
• Maintain the dealership-prescribed standard for hours per customer repair order written.
• Follow federal, state, and local regulations, including those governing hazardous-waste disposal and OSHA right-to-know requirements.
• Follow company safety policies and procedures and promptly report accidents to a manager or supervisor.
• Perform duties and responsibilities safely.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Weekly pay
• Parental leave
• 401(k)
• Life insurance
• Short- and long-term disability insurance
• Paid time off
• Employee discounts
• State-of-the-art technology

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed