Ford Lincoln Service Advisor
Hoffman Auto Group•East Hartford, CT
•$17 - $19
About The Position
The Ford Lincoln Service Advisor handles customers throughout the entire service experience, with customer satisfaction as the number one priority. This position does not lead others. The Service Advisor is expected to meet manufacturer customer satisfaction standards and management-prescribed production metrics, process documentation to state and manufacturer standards, and complete required certification training.
Requirements
- High school diploma.
- Effective oral, written, listening, and phone communication skills.
- Ability to adapt to and embrace change with an internal- and external-customer-centric mindset.
- Commitment to advocating for teammates and advancing technology.
- Ability to work well with customers, promote a positive company image, and strive to resolve customer issues.
Nice To Haves
- 1–2 years of experience in a customer-service-oriented environment.
Responsibilities
- Handle customers throughout the entire service experience, prioritizing their satisfaction.
- Remain at or above the manufacturer CSI standard.
- Meet production metrics prescribed by management.
- Process all documentation to state and/or manufacturer standards.
- Complete all training required for certification as prescribed by management.
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- Short- and long-term disability coverage
- Basic and supplemental life insurance
- 401(k) retirement savings with company match
- Tuition reimbursement
- Loan reimbursement
- Charity gift donation matching
- Professional development opportunities through Hoffman University
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
