Mazda Service Advisor

Orem Mazda • Orem, UT

3d

About The Position

Jerry Seiner Orem Mazda is hiring a motivated Service Advisor to support customers throughout the vehicle service process. The role involves helping drivers understand vehicle needs, coordinating with technicians and Parts, and delivering quality repairs and dependable service. Candidates may bring dealership experience or relevant experience in sales, hospitality, or customer service. The company describes itself as a family-owned automotive group that values employee development, internal promotion, and long-term career growth.

Requirements

• Strong communication, organization, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Confidence explaining recommendations and discussing pricing.
• Dependability, attention to detail, and willingness to learn.

Nice To Haves

• Automotive experience, especially in service advising, parts, or automotive customer service.
• Retail, hospitality, sales, or other customer-facing experience.
• DealerTrack and Xtime experience.

Responsibilities

• Welcome customers, document vehicle concerns, and coordinate service appointments.
• Prepare repair estimates and explain recommended maintenance and repairs.
• Obtain customer authorization before work begins.
• Coordinate with technicians and the Parts department to manage repair timelines and workflow.
• Provide repair-status updates and communicate changes or additional recommendations.
• Ensure repair orders and warranty documentation meet dealership and manufacturer requirements.
• Review completed repairs and charges when delivering vehicles to customers.
• Resolve customer concerns professionally, involving management when necessary.
• Maintain accurate records while supporting department sales and performance goals.

Benefits

• Paid time off starting on Day 1.
• Health, dental, and vision insurance.
• Monthly employer HSA contributions.
• 401(k) retirement plan.
• Educational reimbursement.
• Supplemental insurance options.
• Year-end bonus programs.
• Employee discounts on vehicles, parts, and service.
• Base pay plus commission, with total annual earnings ranging from $50,000 to $120,000 depending on performance and results.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed