CDJR Service Advisor

Bud Clary Auto•Auburn, WA

13h•Onsite

About The Position

Bud Clary Auto Group is hiring an Automotive Service Advisor for its Auburn CDJR location in Auburn, Washington. The role sells and schedules needed service work in the service department, helping customers understand vehicle care and recommended maintenance while coordinating repair work and maintaining customer satisfaction. This is a commission-based position with stated annual earnings of $60,000–$120,000. The Service Advisor schedules appointments, gathers customer and vehicle information, documents concerns on repair orders, provides written estimates, establishes promised completion times and payment methods, and secures customer authorization. The role coordinates with dispatch and technicians, tracks repair progress, communicates changes to customers, explains completed work and charges, and supports quality control. It also includes inspecting vehicles for body work needs, maintaining service materials and pricing guides, and ensuring vehicles and keys are handled appropriately. Bud Clary Auto Group describes itself as a family-owned, performance-driven, people-focused dealership network established in 1959. The company highlights a high-energy team and positive culture. Driving is an essential function; employees must hold a valid driver’s license and maintain an acceptable driving record under company insurance standards. The employer states that it is an equal opportunity employer and uses E-Verify to confirm newly hired employees’ eligibility to work in the United States.

Requirements

Valid driver’s license.
Maintain an acceptable driving record consistent with company insurance standards throughout employment.
Ability to work in a fast-paced environment.
Effective communication skills.
Ability to work as a team player.

Responsibilities

Schedule service appointments and obtain customer and vehicle data before arrival when possible.
Greet customers promptly and collect vehicle information.
Document vehicle problems accurately and clearly on repair orders.
Test-drive vehicles with customers as needed to confirm concerns, or refer them to a test technician.
Review service history, inspect vehicles, and recommend additional needed service.
Advise customers about vehicle care and manufacturer-recommended maintenance.
Provide complete written labor and parts estimates and establish promised completion times, checking with dispatch when necessary.
Obtain customer signatures and provide repair-order copies; establish payment methods and obtain credit approval when necessary.
Notify dispatch of incoming work and monitor repair progress throughout the day.
Contact customers about estimate or timing changes, explain requirements, and obtain authorization before additional repairs.
Implement and maintain a service marketing program.
Review repair orders for completion and proper documentation of additional work and authorization; close repair orders as appropriate.
Ensure vehicles are parked in assigned areas, locked, and that keys are correctly marked and stored.
Keep service department forms, menus, and pricing guides up to date.
Explain completed work and charges to customers.
Implement a quality-control process to reduce comebacks and maintain high customer satisfaction.
Inspect vehicles for body work needs, inform customers, and provide estimates for body work.
Work as a team player and perform other duties as assigned.
Drive as an essential function of the position while maintaining a valid driver’s license and an acceptable driving record.

Benefits

Health insurance
Dental insurance
Vision insurance
Life insurance
Employee assistance program
401(k)
Paid time off, accruing from the first day of employment, at rates based on years of service
Paid holidays
Employee discounts
Referral bonus program