Service Advisor

Penske Automotive Group•Buford, GA

About The Position

Honda Mall of Georgia, a Penske Automotive Group dealership, is seeking an automotive Service Advisor to deliver exceptional customer experiences. The Service Advisor serves as the liaison between customers and the service department by scheduling appointments, reviewing service history, explaining vehicle maintenance and repair information, and providing accurate cost estimates. The role calls for helping customers understand and approve service requirements and repair orders, communicating technical information clearly and courteously, and contributing to dealership growth by meeting monthly goals. The position primarily works in an automotive shop environment and may involve varied weather conditions, regular loud noise, and workplace hazards. Evening, weekend, and holiday work may be required.

Requirements

High school diploma or equivalent, or an equivalent combination of education and experience.
Valid driver's license.
Genuine interest in providing an exceptional customer experience.
Friendliness, enthusiasm, reliability, and a positive team-player attitude.
Excellent communication, interpersonal, and organizational skills.
Strong work ethic and ability to work in a fast-paced, results-driven environment.
Knowledge of automotive systems, tools, and repair processes.
Ability to listen to customers and determine how to assist them.
Ability to communicate technical terms to a non-technical audience.
Ability to use written and online technical reference materials and manuals.
Outstanding attention to detail and commitment to quality.
Effective time-management and prioritization skills.
Ability to work well in a team and take direction from multiple employees.
Ability to wear required safety and health personal protective equipment, including a respirator, as recommended by the equipment manufacturer.
Ability to lift or carry objects weighing up to or over 35 pounds with an assistance device available as needed, and to lift over 50 pounds with an assistance device required.
Ability to stand for prolonged periods and regularly push, pull, climb, stoop, kneel, reach, grasp, walk, and perform repetitive motions.
Ability to talk and hear.
Availability to work evenings, weekends, and holidays as required.

Nice To Haves

Prior experience in a service department.

Responsibilities

Schedule service appointments and review customers’ vehicle service histories.
Relay vehicle maintenance and repair information to customers.
Provide accurate service and repair cost estimates.
Help customers understand and approve maintenance requirements and repair orders.
Communicate technical information clearly, accurately, and courteously to non-technical customers.
Deliver a high-quality service experience throughout the customer’s ownership journey.
Work toward challenging monthly goals.
Follow established processes to support quality and safety.
Prioritize work while taking direction from multiple employees.