Service Advisor

Ford of Peoria • Peoria, IL

10d

About The Position

Bob Loquercio Auto Group is seeking a Service Advisor to join its high-volume, growing Service Department and provide customers with an outstanding experience. The role is suited to a motivated, customer-focused professional interested in building a career in the automotive industry. The company offers hands-on training, mentorship, and advancement opportunities in a fast-paced environment.

Requirements

• Ability to work independently with minimal supervision.
• Ability to thrive in a fast-paced, high-volume environment.
• Positive, professional, and customer-focused attitude.
• Strong communication and organizational skills.
• High-volume mindset with attention to detail.
• Willingness to submit to a pre-employment background check and drug screen.

Responsibilities

• Greet customers promptly and professionally.
• Gather customer and vehicle information accurately.
• Clearly document vehicle concerns and symptoms.
• Recommend maintenance and repairs based on vehicle age, mileage, and history.
• Prepare detailed and accurate estimates for parts and labor.
• Set and manage customer expectations for repair timelines.
• Monitor repair progress throughout the day and provide regular customer updates.
• Review final invoices for accuracy and alignment with completed work.
• Explain repairs, services, and charges clearly and in a friendly manner.

Benefits

• Brand-new, state-of-the-art facilities and equipment
• Comprehensive training and mentorship program
• Paid education and ongoing development
• Competitive compensation with growth potential
• Medical, dental, and vision insurance plans
• 401(k) retirement savings plan
• Basic life insurance
• Accident and critical illness insurance
• Employee discounts on products and services
• Flexible schedules and strong work–life balance

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed