Service Advisor

Hendrick Automotive Group•Duluth, MN

10d•Onsite

About The Position

The Service Advisor is responsible for selling, identifying, and documenting service, maintenance, and repair work for customers, and scheduling the requested service. The role works with customers and technicians to identify maintenance needs, advises customers about necessary and recommended services, offers additional services and repairs, estimates parts and labor costs, and explains itemized estimates to customers. This position has no direct supervisory responsibilities. Duties are generally performed in the service area and may include road-testing customer vehicles, inspecting vehicles, and moving around the Service Department to communicate between customers and technicians. The position frequently interacts with customers, the service manager, service technicians, and employees from other dealership departments. Regular and predictable attendance is required; scheduled shifts may include evenings, weekends, and holidays. The employee may be exposed to loud noise, vibration, exhaust fumes, and other service-repair conditions. The employee is expected to meet dealership standards for repair and order production, maintain CSI at or above Company standards, keep a clean and safe work area, participate in required training, accurately record hours worked, follow safeguards and safety rules, comply with Company policies and procedures, demonstrate the Company’s Core Values, and perform other duties as assigned. Hendrick is an Equal Opportunity employer and encourages minorities, women, veterans, and individuals with disabilities to apply.

Requirements

High school diploma.
3–5 years of desired work experience.
Previous experience in the automotive or customer service industries.
Working knowledge of the mechanical operations of vehicles.
Excellent interpersonal, customer service, and organizational skills.
Valid driver’s license.
Intermediate skills in Microsoft Office products.
Ability and knowledge to use the Dealership Management System and other web-based applications used for operations.
Ability to understand and follow instructions and communicate effectively with customers and company personnel.
Ability to read and comprehend instructions, correspondence, and memos, and present information effectively in one-on-one and small-group settings.
Ability to add, subtract, multiply, and divide.
Ability to apply common-sense understanding to carry out instructions and deal with standardized situations.
Regular and predictable attendance.

Responsibilities

Work with customers and technicians to identify required maintenance.
Advise customers on necessary and recommended services.
Offer additional services and repairs to customers.
Calculate replacement-part and labor costs to restore vehicles to customer-specified condition.
Estimate the cost of mechanical, electrical, and other repairs.
Enter itemized estimates on service orders and explain estimates to customers.
Schedule customer appointments.
Meet dealership standards for repair and order production.
Maintain CSI at or above Company standards.
Maintain an organized, clean, and safe work area.
Participate in required training.
Accurately record all hours worked in the company timekeeping system.
Follow safeguards, Company policies and procedures, and applicable federal, state, local, and Company safety rules.
Demonstrate the Company’s Core Values.
Perform other duties as assigned.