Service Advisor

Penske Automotive Group•Lakeway, TX

About The Position

Lexus of Lakeway, a Penske Automotive Group dealership, is seeking an Automotive Service Advisor to deliver exceptional customer experiences. The Service Advisor serves as the liaison between customers and the service department, scheduling appointments, reviewing service history, explaining vehicle maintenance and repairs, and providing accurate cost estimates. The role focuses on helping customers understand and approve maintenance requirements, repair orders, and estimates while providing professional, clear, accurate, and courteous service. The position works primarily in an automotive shop environment. The workspace is covered but may involve heat, cold, loud noise, and other hazards associated with the work. The role requires prolonged standing, regular physical activity, repetitive motion, and the ability to wear required personal protective equipment. Evening, weekend, and holiday work may be required. No supervisory responsibilities are assigned.

Requirements

Genuine interest in providing an exceptional customer experience.
Friendliness, enthusiasm, reliability, and a positive team-player attitude.
Excellent communication, interpersonal, and organizational skills.
Strong work ethic and ability to work in a fast-paced, results-driven environment.
Ability to take direction from multiple employees and prioritize work.
Ability to listen to customers and determine how to assist them.
Ability to work well in a team environment.
Knowledge of automotive systems, tools, and repair processes.
Attention to detail and commitment to quality.
Ability to use technical reference materials and manuals in written and online formats.
Ability to communicate technical terms to a non-technical audience.
Effective time management and prioritization skills.
High school diploma or equivalent, or an equivalent combination of education and experience.
Valid driver's license.
Ability to wear required safety and health personal protective equipment, including a respirator, as recommended by the equipment manufacturer.
Ability to lift or carry heavy objects with an assistance device as described in the posting; stand for prolonged periods; push, pull, climb, stoop, kneel, reach, grasp, and walk regularly; and talk and hear.

Nice To Haves

Prior experience in a service department.

Responsibilities

Schedule service appointments and review customers’ vehicle service histories.
Relay information about vehicle maintenance and repairs to customers and provide accurate cost estimates.
Help customers understand and approve maintenance requirements, repair orders, and cost estimates.
Communicate technical information to customers in a clear, accurate, and courteous manner.
Follow processes that support quality and safety.
Prioritize work, manage time effectively, and work with direction from multiple employees.
Pursue monthly goals and contribute to dealership growth.
Work evenings, weekends, and holidays as required.