Automotive Service Advisor Jobs

About The Position

Requirements

• At least 1 year of dealership experience.
• Ability to write clear and precise repair instructions.
• Ability to provide labor and parts estimates.
• Ability to establish or determine customers’ methods of payment and obtain customers’ signatures on purchase orders.
• Ability to maintain continuous communication about jobs throughout the day.
• Knowledge of products and services.
• Ability to meet or exceed sales quotas set by management.

Responsibilities

• Greet service customers promptly and courteously, listen to their vehicle concerns, and answer incoming telephone inquiries.
• Recommend appropriate diagnostic services, repairs, and maintenance based on customer concerns and vehicle needs.
• Provide accurate labor and parts estimates, explain cost and timing, and obtain customer authorization before additional repairs.
• Handle minor complaints tactfully and refer unresolved complaints to the service manager or designated management representative.
• Monitor repair progress and keep customers informed about estimate changes, promised completion times, and completed work.
• Sell appropriate repairs and maintenance services, present recommended maintenance menus, and meet or exceed management sales objectives.
• Obtain and document telephone approvals for additional sales when customers are not at the dealership.
• Write, distribute, update, and inspect repair orders for accuracy, legibility, pricing, timekeeping, and proper documentation.
• Maintain service scheduling forms, carryover vehicle records, special-order parts records, and warranty follow-up and team log books.
• Perform administrative duties assigned by service management and keep special-order parts status and tracking boards current.
• Provide technical staff with additional vehicle problem information and maintain communication about job status changes.
• Monitor shop workload to determine the work the shop can accommodate.
• Inform the sales manager of potential new-vehicle sales customers.
• Confirm service appointments by telephone the day before scheduled arrival and contact customers when work is finished.
• Report situations that could jeopardize the safety, welfare, or integrity of the dealership, its employees, or customers.
• Coordinate with manufacturers or extended-warranty companies to obtain repair approval in advance.
• Test-drive vehicles when necessary.

Benefits

• Health, dental, vision, life, and disability insurance
• 401(k) plan with company match
• Paid time off
• Employee stock purchase plan
• Employee vehicle purchase program
• Job training and advancement opportunities