Automotive Service Advisor Jobs

About The Position

Requirements

• Must have 5 years of automotive technician or service writer experience.
• Valid Driver's License.
• Excellent customer service skills.
• Working knowledge or trainable in automotive retail center computer systems (CDK computer system preferred).
• Excellent verbal/written communication and organization skills.
• Outgoing and patient personality with outstanding customer relations ability.
• Professional personal appearance.

Nice To Haves

• 5 years of BMW Technician and/or Service Writer experience.

Responsibilities

• Establish ongoing consulting relationships with customers by being available during business hours to answer questions, explain additional repairs needed, and make arrangements for subsequent service reservations.
• Promote the sales of appropriate services, parts, and accessories by accurately identifying the customer's service needs and by thoroughly understanding the BMW product and service lines.
• Establish working agreement with the customer by determining and verifying customer's service needs and recording them along with current vehicle and customer information on the repair order (phone numbers such as home, office, fax, pager & cellular phone.) Also, record the initial estimate signatures and verify the location of the customer so that no work starts without customer approval.
• Ensure all customer vehicle damages have been accurately identified on the check-in sheet.
• Aide in the inspection of the vehicles to accurately identify customer service needs, so the number of comebacks related to improper repair orders is minimal.
• Coordinate with the Service Manager, Shop Dispatcher, Shop Foreman, and other service personnel in order to communicate with customers and technicians regarding repair work.
• Determine time of completion.
• Advise customers of early or late delivery, or of any additional repairs.
• Ensure delivery of vehicles to customers when work is completed.
• Balance workload, repair orders distributed equally based upon technicians skill and efficiency.
• Maintain the customer follow-up system by adhering to the BMW guidelines. (I.e. fax completed repair order to customer for approval, confirm vehicle return arrangements).

Benefits

• Industry leading payplan!
• Great benefits package including medical, dental and vision coverage for employee & family.
• Company paid life insurance and optional additional coverage.
• Voluntary short term and long term disability available.
• Additional voluntary benefits including Aflac and LegalShield!
• Paid time off!
• Paid holidays!
• 401K plan
• Employee Assistance Program