Automotive Service Advisor

I-95 Nissan • Riviera Beach, FL

2d

About The Position

Krause Auto Group is seeking a motivated, customer-focused, and organized Service Advisor to join its growing service team. The role connects customers with the service department and supports an exceptional customer experience alongside efficient service operations. The Service Advisor serves as the customer’s main point of contact during repairs, communicates recommendations and updates, manages service orders and workflow, and works with technicians, management, and manufacturer representatives. Krause Auto Group describes itself as a family-owned and operated organization with over 30 years of automotive history, a promote-from-within culture, and a portfolio of automotive brands across multiple states.

Requirements

• Strong communication and customer service skills.
• Organized, professional, and detail-oriented mindset.
• Ability to multitask and perform well in a fast-paced environment.
• Leadership ability and experience working with teams.
• Positive attitude and self-motivated work ethic.
• Proven ability to deliver strong customer satisfaction results.
• Professional appearance and polished communication style.
• Ability to work independently and collaborate effectively with others.
• Valid driver’s license with a clean driving record.

Nice To Haves

• Previous automotive service advisor or dealership experience is preferred.
• Relevant backgrounds may include automotive service advising, automotive repair or technician work, customer service and sales, service drive management, hospitality and client relationship roles, or high-volume dealership environments.

Responsibilities

• Greet customers promptly and professionally in the service drive.
• Build customer relationships and create a positive service experience.
• Serve as the main point of contact throughout the repair process.
• Answer customer questions and concerns and provide concierge-level support.
• Communicate repair recommendations, timelines, and updates clearly and professionally.
• Maintain Customer Satisfaction and Customer Success Index scores at or above company standards.
• Oversee service orders and help manage workflow within the service drive.
• Distribute repair orders efficiently between technicians.
• Assist customers with maintenance recommendations, warranties, and repair information.
• Help ensure technician productivity and daily labor sales goals are achieved.
• Assist with diagnosing vehicle concerns and coordinate parts or tools when needed.
• Support warranty administration and service department processes.
• Reinforce dealership policies and maintain compliance with company standards.
• Foster relationships with technicians, management, and manufacturer representatives.
• Support a positive, team-oriented service department culture.
• Participate in training and ongoing process-improvement initiatives.

Benefits

• 401(k) with company match.
• Dental and vision insurance available.
• Paid vacation, PTO, and holidays.
• Career advancement opportunities and promotion from within.
• Employee discounts on vehicles, parts, and service.
• Long-term career stability.
• Supportive and team-oriented environment.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed