Automotive Service Advisor

Carvana • Sacramento, CA

6d • $26 - $30

About The Position

Carvana is hiring a Service Advisor to serve as the primary point of contact for service customers at Carvana Chrysler, Dodge, Jeep, and Ram. The advisor guides customers through maintenance and repairs, supports an exceptional customer experience, and acts as the liaison between customers and technicians. The listed pay is $26–$30 per hour. The role is full-time.

Requirements

• At least 3 years of experience in a customer-facing role.
• Proven experience as a Service Advisor, ASM, or in a similar role at an automotive dealership or reputable independent shop.
• Excellent customer service, communication, and time management skills.
• Ability to work in a fast-paced, team-oriented environment.
• Strong organizational and multitasking abilities while maintaining high standards.
• Proficiency with dealership DMS (Tekion) and scheduling software.
• Valid driver's license and a clean driving record.
• Ability to read, write, speak, and understand English.
• Must be at least 18 years of age.

Nice To Haves

• Strong knowledge of vehicle systems, especially Chrysler, Dodge, Jeep, and Ram models.

Responsibilities

• Greet customers in a friendly and professional manner upon arrival.
• Consult with customers to understand vehicle concerns and document issues on Repair Orders (ROs).
• Advise customers on recommended services and maintenance based on OEM guidelines, technician findings, and vehicle history.
• Provide accurate cost and time estimates for service work.
• Communicate with customers about repair status, additional recommendations, and delays.
• Coordinate with technicians, the parts department, and the service manager to ensure timely completion of work.
• Ensure warranty and manufacturer processes are followed correctly.
• Perform vehicle walk-arounds and assist with loaner or shuttle coordination when needed.
• Follow up after service to ensure customer satisfaction and encourage survey completion.

Benefits

• Medical, dental, and vision benefits.
• 401(k) with company match.
• Student loan payments.
• Vehicle discounts.
• Benefits for pets.
• Wellness program supporting physical and mental health.
• Opportunities to expand skills and share knowledge across the organization.
• Promotions from within and opportunities for varied and rapid career development.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed