Automotive Service Advisor
About The Position
The Automotive Service Advisor reports to the Store Manager and supports service department operations by upholding high standards and company values. The role focuses on creating a motivated team environment and improving team performance through hands-on leadership, team development, and execution of store processes, while delivering an industry-leading customer experience. The position works directly with customers on sales, service, customer opportunities, and adjustments. It also supervises technicians and service personnel, schedules and assigns work, coaches teammates, evaluates performance, and manages parts inventory and purchases. The Service Advisor helps maintain store and shop safety, equipment layout, and inspection standards.
Requirements
- Minimum of 2 years of experience in a Service Advisor/Writer role.
- Outstanding leadership and store management skills.
- Ability to work in a fast-paced work environment.
- Highly organized and detail-oriented, with the ability to mentor others to ensure efficiency.
- Excellent verbal and written communication skills.
- Ability to develop professional relationships with customers and team members.
- Proven track record of exceeding business objectives.
- Ability to work efficiently both individually and as part of a team.
- Solid knowledge of basic OSHA laws.
- Valid driver's license.
Responsibilities
- Work directly with customers on sales, service, customer opportunities, and adjustments.
- Create a highly motivated team environment.
- Supervise technicians and service personnel; plan and schedule duties, assign work, and follow up on assignments.
- Coach service department teammates on operational issues.
- Evaluate the performance and productivity of service department personnel.
- Manage parts inventory and outside purchases, and update and restock in-house parts as needed.
- Ensure store safety, including the use and maintenance of safety equipment.
- Ensure appropriate equipment and hardware layout and positioning in the service department.
- Supervise the shop area, equipment, and teammates for compliance with company safety procedures.
- Ensure proper inspections are conducted.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- 401(k) retirement plan
- Employer-paid short- and long-term disability insurance
- Paid time off (vacation/personal)
- Paid bereavement
- Paid holidays
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
