Service Advisor

Ken Garff Automotive Group•Ogden, UT

About The Position

Honda Riverdale, a Ken Garff Automotive Dealership, is seeking a Service Advisor who aligns with the company’s values of respect, integrity, growth, humility, and teamwork. The role focuses on building relationships with customers, identifying their vehicle service needs, providing timely updates and estimates, and delivering excellent customer service. The Service Advisor also uses dealership systems to manage customer histories, appointments, and repair orders, reviews completed work, and collects payments.

Requirements

Friendly and cooperative demeanor, with the ability to quickly connect and build relationships.
Unselfish and approachable, with a preference for exciting, fast-paced work.
Motivated, patient, conscientious, relaxed, and cooperative team worker.
Accommodating and analytical, with the ability to produce precise and accurate work.
Proficient knowledge of a Dealer Management System (DMS) and other essential software programs.

Responsibilities

Greet all customers promptly and professionally.
Listen to customer inquiries and requests, ask questions to identify service needs, resolve concerns, and sell additional services when appropriate.
Provide customers with timely updates, estimates, and inspection results.
Answer customer telephone calls promptly and courteously, making every effort to satisfy callers’ inquiries.
Review completed work and recommendations with customers, and collect payments.
Use the Dealer Management System (DMS) and other essential software to look up service history, schedule appointments, enter repair order information, and manage information.
Provide excellent service and review the customer satisfaction survey with each customer.