Service Advisor - Sales or Automotive Experience Preferred
About The Position
Hoselton Nissan is seeking an outgoing Service Advisor to serve as the interface between customers and technicians. The role involves scheduling service work, estimating repair costs and time, communicating with customers throughout the repair process, obtaining approval for additional work, explaining completed repairs and charges, and supporting customer satisfaction and dealership profitability standards. The position is full-time, regularly scheduled for 40 hours within the dealership’s operating hours. The schedule is typically Monday through Friday with a Saturday rotation; there are no Sundays. Overtime may be needed and must be approved by the manager. Compensation is described as $60,000–$100,000 based on experience and includes salary plus commission.
Requirements
- Sales or dealership experience.
- High school diploma.
- At least 18 years of age and eligible to work in the United States.
- Ability to pass a drug test and have an acceptable driving record; a Motor Vehicle Report is required.
- Ability to communicate clearly and professionally, with excellent verbal and written communication skills.
- Ability to multitask and prioritize workload.
- Some computer knowledge and/or experience.
- Ability to work independently and as part of a team.
- High motivation, strong work ethic, enthusiasm, professional appearance, and a positive attitude.
- Ability to adhere to company policies and procedures, including the dress code, and to report to work on time prepared to perform duties.
Responsibilities
- Provide exceptional customer service to dealership guests.
- Greet customers, schedule service appointments, and receive vehicle information.
- Listen to service requests and clearly explain information on repair orders.
- Interpret customer concerns for technicians so they can diagnose problems correctly.
- Refer technicians to customers and/or test-drive vehicles to confirm sources of repair needs.
- Translate technicians’ findings into language customers can understand.
- Estimate repair costs and completion times while considering customers’ schedules.
- Check vehicle progress and contact customers when technicians discover additional problems.
- Obtain customer approval for additional work and explain completed work and charges.
- Follow up to ensure customers are scheduled for special-order parts installation.
- Close repair orders in a timely manner.
- Resolve guest complaints efficiently and positively.
- Answer phones, make status calls, update customers, and check customers out.
- Maintain a clean, efficient work area and perform other duties as needed.
Benefits
- Generous paid time off and holidays.
- Medical insurance, with plans described as low as $13 per week.
- Dental insurance, with plans described as low as $4 per week.
- Vision insurance, with plans described as low as $1 per week.
- $500 employer-sponsored FSA benefit card.
- 401(k) retirement plan with profit sharing and employer match.
- Group life and disability insurance.
- Discounts on cars, parts, and service.
- Employee events and community service events.
- Opportunity for advancement.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
