Automotive Service Advisor- Experience Required

Ken Garff • Cathedral City, CA

12d

About The Position

Toyota of the Desert, a Ken Garff Automotive Dealership, is hiring a Service Advisor who aligns with the company’s values of respect, integrity, growth, humility, and teamwork. The role centers on building trusting customer relationships, identifying service needs, communicating repair information, and supporting a positive customer experience in a fast-paced dealership environment.

The Service Advisor greets customers, listens to their requests, answers questions, provides updates and estimates, reviews inspection results and completed work, and collects payment. The position also uses dealership management and other software to access service histories, schedule appointments, enter repair orders, and manage customer information. The posting describes a compensation range of $4,000–$8,500 per month, including base pay, commissions and/or bonuses, and incentives; actual compensation depends on factors such as skills, experience, education or training, and performance-related incentives.

Requirements

• 1–2 years of Service Advisor experience; any brand is acceptable.
• Friendly, cooperative demeanor and ability to connect with and build relationships with others.
• Unselfish and approachable, with a preference for fast-paced work.
• Motivated, patient, conscientious, relaxed, and cooperative team worker.
• Accommodating and analytical, with the ability to produce precise and accurate work.

Responsibilities

• Greet all customers promptly and professionally.
• Listen to customer inquiries and requests, ask questions to identify service needs, resolve concerns, and sell additional services when appropriate.
• Provide customers with timely updates, estimates, and inspection results.
• Answer customer telephone calls promptly and courteously, making every effort to satisfy the caller’s inquiry.
• Review completed work and recommendations with customers and collect payment.
• Use the Dealer Management System (DMS) and other essential software to look up service history, schedule appointments, enter repair order information, and manage information.
• Provide excellent service and review the customer satisfaction survey with each customer.

Benefits

• Competitive compensation package.
• 401(k) with company match.
• Wellness time off, holidays, and a Personal Purpose Day.
• Medical, dental, vision, disability, AD&D, and life insurance.
• Flexible Spending Account and Health Savings Account.
• Employee Assistance Program (EAP), wellness plan, mental health support, and diabetes management program.
• Parental leave stipend.
• Year-end bonus program for all employees (Garff Giveback).
• Employee discounts on vehicle purchases, parts, service, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed