Service Manager - Automotive Experience Required
About The Position
Tire Discounters is seeking a Service Manager to lead and support Service and Tire Technicians at a store. The role is responsible for helping the team deliver high-quality automotive service and customer satisfaction. The Service Manager supports shop employees through coaching, mentoring, and training; manages shop operations, bay assignments, and workflow; and communicates between the shop, counter staff, and customers. The manager ensures inspection and diagnostic procedures are followed and that customers receive professional, timely recommendations, while promoting safety and maintaining quality and service standards. The company describes itself as the nation's largest family-owned and operated tire and service business, with nearly 2,300 team members. Its mission emphasizes people and safety, delivering a “WOW” experience, and doing the right thing while challenging the status quo. The stated career path is Service Manager → General Manager → Regional Manager.
Requirements
- Experience in automotive service or repair; certifications are preferred.
- Management experience and strong leadership skills.
- Excellent communication and multitasking abilities.
- Strong work ethic and a goal-oriented mindset.
- Valid driver's license.
- Availability to work Saturdays.
- Ability to stand for long periods, bend, and lift up to 75 lbs.
- Authorized to work in the USA and at least 18 years old.
- Comfort with occasional mechanical hazards and outdoor conditions.
Nice To Haves
- Automotive service or repair certifications.
Responsibilities
- Coach, mentor, and train shop employees; manage performance; and assist the General Manager with hiring.
- Oversee smooth shop operations, including bay management and location workflow.
- Provide clear communication between the shop, counter staff, and customers.
- Ensure inspection and diagnostic procedures are followed and provide customers with professional, timely recommendations.
- Promote safety and ensure quality and service standards while leading the team to deliver outstanding customer service.
Benefits
- Paid company training at all levels, led by master-certified trainers and experienced leaders.
- Company tool program.
- Full suite of benefits to choose from.
- Monthly individual spiffs and participation in the monthly store bonus.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
