Service Manager - Automotive Experience Required

Tire Discounters • Henrico, VA

1d

About The Position

Tire Discounters is a family-owned tire and automotive service retailer founded almost 50 years ago, with nearly 2,300 team members. The company emphasizes transparency, care, safety, and delivering a “WOW” experience to customers and team members.

The Service Manager leads and supports Service and Tire Technicians to provide high-quality service and customer satisfaction. The role is responsible for shop operations, including bay management and location workflow, and serves as a communication link between the shop, counter staff, and customers. The Service Manager also supports employee development and performance, helps ensure inspection and diagnostic procedures are followed, and promotes safety and service quality.

The stated career path is Service Manager → General Manager → Regional Manager. Compensation is $55,000–$85,000+ annually. Service Managers receive a weekly hourly rate, monthly individual spiffs, and participation in the monthly store bonus. The company also describes career advancement opportunities, paid company training, a company tool program, a full suite of benefits to choose from, and a supportive, family-owned team environment.

Requirements

• Experience in automotive service or repair; certifications are preferred.
• Management experience and strong leadership skills.
• Excellent communication and multitasking abilities.
• Strong work ethic and a goal-oriented mindset.
• Valid driver's license.
• Availability to work Saturdays.
• Ability to stand for long periods, bend, and lift up to 75 lbs.
• Authorized to work in the USA.
• At least 18 years old.
• Comfort with occasional mechanical hazards and outdoor conditions.

Nice To Haves

• Automotive service or repair certifications.

Responsibilities

• Coach, mentor, and train shop employees.
• Manage employee performance and assist the General Manager with hiring.
• Ensure smooth shop operations, including bay management and location workflow.
• Communicate clearly between the shop, counter staff, and customers.
• Ensure inspection and diagnostic procedures are followed.
• Provide customers with professional, timely recommendations.
• Promote safety and ensure quality and service standards.
• Lead the team in delivering outstanding customer service.

Benefits

• Paid company training at all levels, led by master certified trainers and experienced leaders.
• Company tool program.
• Full suite of benefits to choose from.
• Monthly individual spiffs and participation in the monthly store bonus.
• Career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed