Automotive Service Advisor (RO Writer Experience Preferred)

O2 Auto Service Midco LLC • Dover, NH

7d • $0 - $50,000 • Onsite

About The Position

Auto Care Plus is hiring a customer-focused Automotive Service Advisor to join its team in Dover, New Hampshire. The role involves guiding customers through vehicle service needs, documenting concerns, preparing repair orders and estimates, and coordinating repairs with technicians. The position offers a competitive pay plan, strong earning potential, support from an experienced team, and opportunities for advancement within the growing multi-store organization.

Requirements

• Strong communication and customer service skills.
• Ability to build trust and maintain customer relationships.
• Experience presenting maintenance and repair recommendations.
• Ability to multitask in a fast-paced environment.
• Automotive knowledge and understanding of repair processes.

Nice To Haves

• Three or more years of Automotive Service Advisor experience preferred.
• RO Writer experience preferred.
• Bilingual applicants are welcome; Portuguese-speaking candidates are encouraged to apply.

Responsibilities

• Greet customers and build lasting relationships.
• Listen to customer concerns and accurately document vehicle issues.
• Create repair orders and clearly communicate recommendations.
• Provide estimates and explain repair needs in a professional, customer-friendly manner.
• Coordinate work between customers and technicians.
• Follow up on vehicle status and completion timelines.
• Deliver an exceptional customer experience from check-in through vehicle pickup.

Benefits

• Health, dental, and vision benefits.
• 401(k) retirement plan with company matching.
• Employee Assistance Program (EAP).
• Paid time off and paid vacations.
• Paid training.
• Employee discounts on auto repair and more.
• Career advancement opportunities within the growing organization.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed