Automotive Service Advisor (RO Writer Experience Preferred)

O2 Auto Service Midco LLC • Wolfeboro, NH

6d • $0 - $50,000 • Onsite

About The Position

Auto Care Plus is hiring a customer-focused Automotive Service Advisor to join its team in Wolfeboro, New Hampshire. The role is suited to someone who enjoys working in a fast-paced environment, building customer relationships, and recommending maintenance and repair services. The Service Advisor serves as a link between customers and technicians, supporting customers throughout the repair process and helping deliver an exceptional experience from check-in through vehicle pickup. RO Writer experience is preferred.

Requirements

• Three or more years of Automotive Service Advisor experience preferred.
• Strong communication and customer service skills.
• Ability to build trust and maintain customer relationships.
• Experience presenting maintenance and repair recommendations.
• Ability to multitask in a fast-paced environment.
• Automotive knowledge and understanding of repair processes.

Nice To Haves

• RO Writer experience preferred.
• Bilingual applicants are welcome; Portuguese-speaking candidates are encouraged to apply.

Responsibilities

• Greet customers and build lasting relationships.
• Listen to customer concerns and accurately document vehicle issues.
• Create repair orders and communicate recommendations clearly.
• Provide estimates and explain repair needs in a professional, customer-friendly manner.
• Coordinate work between customers and technicians.
• Follow up on vehicle status and completion timelines.
• Deliver an exceptional customer experience from check-in to vehicle pickup.

Benefits

• Competitive compensation with a clear pay plan and strong earnings potential.
• Health, dental, and vision benefits.
• 401(k) retirement plan with company matching.
• Employee Assistance Program (EAP).
• Paid time off and paid vacations.
• Paid training.
• Employee discounts on auto repair and more.
• Career advancement and growth opportunities within a growing multi-store organization.
• Ongoing support from a dedicated management team and team of professionals.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed