Automotive Service Advisor/Writer (must have experience)

Lou Bachrodt Automotive Group•Coral Springs, FL

About The Position

The Service Advisor is responsible for service sales and gross profit, and for properly handling service customers. Through their actions, the Service Advisor influences service business volume and plays a key role in customer satisfaction. The role involves communicating with customers about their vehicles and repairs, coordinating work with technicians, preparing estimates, monitoring service progress, and supporting dealership service and vehicle sales.

Requirements

Ability to use computer technology, such as Reynolds & Reynolds.
Valid driver’s license and a good driving record.

Nice To Haves

Proven experience in automotive service or sales is preferred.

Responsibilities

Obtain customer and vehicle information.
Greet each customer promptly and courteously, without differentiating between customer-pay and warranty service.
Listen to and accurately interpret customers’ statements.
Learn and retain customers’ names.
Secure customer agreement before repairs begin.
Explain the estimated cost and approximate completion time.
Use prescribed service aids to increase customer satisfaction and service sales.
Actively promote service sales and identify opportunities to suggest new or used car sales.
Answer service calls promptly and professionally, and set and confirm appointments.
Coordinate with technicians to ensure timely service completion while maintaining high-quality standards.
Prepare complete and accurate labor and parts cost estimates.
Monitor each vehicle’s progress throughout the day and frequently update customers.
Verify that the final invoice reconciles with the work performed on the repair order.
Stay informed about new products, services, and industry trends to provide knowledgeable customer recommendations.
Behave professionally and conduct oneself in a manner that brings credit to the dealership.
Follow the dealership’s dress policy, treat customers helpfully and courteously, and strive for complete customer satisfaction.