Automotive Service Advisor- Experience Required
About The Position
Toyota of the Desert, a Ken Garff Automotive Dealership, is seeking a Service Advisor who reflects the company’s values of respect, integrity, growth, humility, and teamwork. The role focuses on building customer relationships, identifying service needs, communicating estimates and updates, reviewing completed work, and supporting a positive customer experience. The position requires 1–2 years of Service Advisor experience with any brand. The stated average salary range is $4,000–$8,500 per month, including base pay, commissions and/or bonuses, and incentives. Individual compensation depends on factors such as skills, relevant experience, education or training, and performance-related bonuses and incentives.
Requirements
- 1–2 years of Service Advisor experience with any brand.
- Friendly, cooperative demeanor and ability to connect with and build relationships with others.
- Approachable and unselfish, with a preference for fast-paced work.
- Motivated, patient, conscientious, relaxed, and cooperative team worker.
- Accommodating and analytical, with the ability to produce precise and accurate work.
- Proficient knowledge of a Dealer Management System (DMS) and other essential software programs.
Responsibilities
- Greet customers promptly and professionally.
- Listen to customer inquiries and requests, ask questions to identify service needs, resolve concerns, and sell additional services when appropriate.
- Provide customers with timely updates, estimates, and inspection results.
- Answer telephone calls promptly and courteously, making every effort to address callers’ inquiries.
- Review completed work and recommendations with customers and collect payments.
- Use the Dealer Management System (DMS) and other essential software to look up service history, schedule appointments, enter repair-order information, and manage information.
- Provide excellent service and review the customer satisfaction survey with each customer.
Benefits
- Competitive compensation package.
- 401(k) with company match.
- Wellness time off, holidays, and a Personal Purpose Day.
- Medical, dental, vision, disability, AD&D, and life insurance.
- Flexible Spending Account and Health Savings Account.
- Employee Assistance Program (EAP), wellness plan, mental health support, and diabetes management program.
- Parental leave stipend.
- Year-end bonus program for all employees (Garff Giveback).
- Employee discounts on vehicle purchases, parts, service, and more.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
