Automotive Customer Service Advisor

Icahn Automotive Group•Anaheim, CA

19h

About The Position

Contribute to organizational growth across all lines of business through customer engagement, product and service expertise, follow-up, and follow-through at the service desk, on the sales floor, and at the register. Serve as the first point of contact for customers by phone and in-store, helping them schedule appointments, understand their needs, learn about service processes and timelines, and choose parts and services that help their vehicles run efficiently. Support service-business organization and productivity through work orders, register transactions, vehicle inspections, and knowledge of services and replacement parts. Under Management direction, assist with customer care, work orders, register operations, facility maintenance, and outside-purchase ordering. Perform routine express automotive services and vehicle inspections while consistently following safety procedures and company standards. Work with Management and associates to address customer concerns and maintain a safe, compliant, organized shop.

Requirements

High school diploma or equivalent.
Valid driver's license.
One year of related experience in an automotive service environment.
Basic knowledge of mathematical concepts, including arithmetic, percentages, and fractions.
Ability to apply mathematical formulas to calculate commissions and discounts.
Strong verbal communication skills.
Strong customer-service skills.
Ability to work days, nights, weekends, and holidays.
Ability to frequently lift, carry, and place merchandise and supplies weighing up to 50 pounds without assistance.
Ability to stand and walk for long periods and frequently reach overhead and below the knees, squat, bend, stoop, kneel, and twist.
Ability to climb ladders to retrieve and stock merchandise.
Ability to communicate in person, by telephone, or using telecommunications equipment; enter and locate information on a computer; present information to small and large groups; visually verify information, often in small print; and safely operate a motor vehicle.

Nice To Haves

One year of sales experience preferred.

Responsibilities

Engage customers by phone and in-store, schedule appointments, build trust, understand needs, explain processes and timelines, and sell appropriate parts and services.
Follow Company Customer Care standards to meet customer expectations.
Organize and support service-business productivity through work orders, register transactions, vehicle inspections, and service and replacement-part knowledge.
Assist with customer care, work orders, register operations, facility maintenance, and Outside Purchase ordering under Management direction.
Follow policies for cash, credit, check, refund, and return transactions.
Work with Management to address customer-service issues, complaints, and business opportunities.
Perform express automotive services, including tire mounting, balancing, rotation, and repair; oil changes, fluid top-offs, lubrication, filter and bulb replacement; battery installation; starting and charging system testing; cosmetic car services; and vehicle inspections.
Ensure safety procedures are implemented and consistently followed, including wheel-torque and oil/fluid service procedures.
Partner with Management to maintain a safe and healthy work environment compliant with applicable laws and company policies and procedures.
Communicate effectively with associates, Management, and customers; interpret and retain information and apply knowledge appropriately.
In designated locations, serve as a secondary key carrier and perform basic and detailed opening and closing responsibilities.
Maintain an organized and neat shop and follow company policies, procedures, safety rules, and environmental rules.
Perform other duties as assigned.