Automotive Customer Service Advisor

Pep Boys•Sunnyvale, CA

7d•$14 - $22

About The Position

The Automotive Customer Service Advisor contributes to organizational growth by engaging customers, applying product and service knowledge, and following through at the service desk, on the sales floor, and at the register. The advisor is the first point of contact for customers by phone and in the store, helping schedule appointments, understand customer needs, explain processes and timelines, build trust, and sell automotive parts and services. The role supports service-business organization and productivity through work orders, register transactions, vehicle inspections, and knowledge of services and replacement parts. It also includes performing express automotive services and helping maintain a safe, organized shop in accordance with company policies, procedures, and applicable laws. In designated locations, the advisor may serve as a secondary key carrier and assist with opening and closing responsibilities.

Requirements

High school diploma or equivalent.
Valid driver's license.
One year of related experience in an automotive service environment.
Basic knowledge of mathematical concepts, including arithmetic, percentages, and fractions, and ability to apply formulas to calculate commissions and discounts.
Strong verbal communication skills.
Strong customer service skills.
Ability to work days, nights, weekends, and holidays.

Nice To Haves

One year of sales experience preferred.

Responsibilities

Serve as the first point of contact for customers by phone and in the store; engage customers, schedule appointments, build trust, understand needs, explain processes and timelines, and sell appropriate parts and services.
Follow Company Customer Care standards to meet customer expectations.
Support organization and productivity of the service business through work orders, register transactions, vehicle inspections, and knowledge of services and replacement parts.
Assist with customer care, work orders, register transactions, facility maintenance, and Outside Purchase ordering under Management direction.
Follow cash, credit, check, refund, and return policies; work with management to address customer service issues, complaints, and business opportunities.
Perform and participate in express automotive services, including tire mounting, balancing, rotations and repair; oil changes, fluid top-offs, lubrication, filter and bulb replacement; battery installation and starting and charging system testing; cosmetic car services; and vehicle inspections.
Execute safety procedures and ensure wheel torque and oil and fluid services follow standard operating procedures.
Partner with Management to maintain a safe and healthy work environment that complies with applicable laws and company policies and procedures.
Communicate effectively with associates, management, and customers; interpret and retain information and apply knowledge appropriately.
Where designated, serve as a secondary key carrier and perform basic and detailed opening and closing responsibilities.
Maintain an organized and neat shop and adhere to company policies, procedures, and safety and environmental rules.
Perform other duties as assigned.