Automotive Customer Service Advisor

Pep Boys•Palmdale, CA

2d•$17 - $20

About The Position

The Automotive Customer Service Advisor contributes to organizational growth through customer engagement, product and service knowledge, and follow-up at the service desk, on the sales floor, and at the register. The role serves as a primary point of contact for customers, schedules appointments, identifies customer needs, explains service processes and timelines, and sells parts and services. It also supports the organization and productivity of the service business through work orders, register transactions, vehicle inspections, and knowledge of services and replacement parts. Under management direction, the advisor assists with customer care, work orders, register support, facility maintenance, and outside-purchase ordering. The position performs and participates in express automotive services, promotes safe work practices, helps maintain a neat shop, and follows company policies and applicable laws. The role may include secondary key-carrier duties at designated locations, including opening and closing responsibilities.

Requirements

High school diploma or equivalent.
Valid driver's license.
One year of related experience in an automotive service environment.
Basic knowledge of mathematical concepts, including addition, subtraction, multiplication, division, percentages, and fractions, and the ability to apply formulas to calculate commissions and discounts.
Strong verbal communication skills.
Strong customer-service skills.
Ability to work days, nights, weekends, and holidays.

Nice To Haves

One year of sales experience preferred.

Responsibilities

Serve as the first point of contact for customers by phone and in the store.
Engage customers, schedule appointments, build trust, understand customer needs, communicate processes and timelines, and sell parts and services in accordance with company customer-care standards.
Support service-business organization and productivity through work orders, register transactions, vehicle inspections, and service and replacement-part knowledge.
Assist with customer care, work orders, register transactions, facility maintenance, and outside-purchase ordering under management direction.
Follow cash, credit, check, refund, and return policies; work with management to address customer-service issues, complaints, and business opportunities.
Perform and participate in express automotive services, including tire mounting, balancing, rotations and repair; oil changes, fluid top-offs, lubrication, filter and bulb replacement; battery installation; starting and charging system testing; cosmetic car services; and vehicle inspections.
Ensure safety procedures are consistently followed, including wheel-torque and oil/fluid services performed according to standard operating procedures.
Partner with management to support a safe and healthy work environment that complies with applicable laws and company policies and procedures.
Communicate effectively with associates, management, and customers; interpret and retain information and apply knowledge appropriately.
At designated locations, serve as a secondary key carrier and perform basic and detailed opening and closing duties.
Maintain an organized and neat shop and adhere to company policies, procedures, safety rules, and environmental rules.
Perform other duties as assigned.