Automotive Customer Service Advisor

Pep Boys•Ventura, CA

4h•$17 - $20

About The Position

The Automotive Customer Service Advisor contributes to organizational growth by engaging customers and applying expert product and service knowledge, follow-up, and follow-through at the service desk, on the sales floor, and at the register. The role serves as the first point of contact for customers by phone and in the store, schedules appointments, identifies customer needs, explains processes and timelines, and sells parts and services in accordance with company customer-care standards. The advisor supports service-business organization and productivity through work orders, register transactions, vehicle inspections, and knowledge of services and replacement parts. The position also performs and participates in express automotive services, including tire services, oil changes, fluid top-offs, lubrication, filter and bulb replacement, battery installation, starting and charging system tests, cosmetic car services, and vehicle inspections. The role emphasizes safe work practices, adherence to company procedures, and a clean, organized shop. In designated locations, the advisor may serve as a secondary key carrier with basic and detailed opening and closing duties.

Requirements

High school diploma or equivalent.
Valid driver's license.
One year of related experience in an automotive service environment.
Basic understanding of mathematical concepts, including addition, subtraction, multiplication, division, percentages, and fractions, and the ability to apply formulas to calculate commissions and discounts.
Strong verbal communication skills.
Strong customer service skills.
Ability to work days, nights, weekends, and holidays.

Nice To Haves

One year of sales experience preferred.

Responsibilities

Serve as the first point of contact for customers by phone and in the store.
Engage customers, schedule appointments, build trust, understand needs, communicate processes and timelines, and sell parts and services in line with company customer-care standards.
Organize and support service-business productivity through work orders, register transactions, thorough vehicle inspections, and service and replacement-part knowledge.
Assist with customer care, work orders, register duties, facility maintenance, and outside-purchase ordering under management direction.
Follow cash, credit, check, refund, and return policies, and work with management to address customer-service issues, complaints, and business opportunities.
Conduct and participate in express automotive services, including tire mounting, balancing, rotations and repairs; oil changes, fluid top-offs, lubrication, filter and bulb replacement; battery installation; starting and charging system testing; cosmetic car services; and vehicle inspections.
Help ensure safety procedures are consistently followed, including performing wheel-torque and oil/fluid services according to standard operating procedures.
Partner with management to maintain a safe and healthy work environment that complies with applicable laws and company policies and procedures.
Communicate effectively with associates, management, and customers; interpret and retain information and apply knowledge appropriately.
Perform basic and detailed opening and closing duties as a secondary key carrier in designated locations.
Maintain an organized and neat shop.
Adhere to company policies, procedures, safety rules, and environmental rules.
Perform other duties as assigned.