Automotive Customer Service Advisor

Icahn Automotive Group•Modesto, CA

About The Position

The Automotive Customer Service Advisor contributes to organizational growth through customer engagement, product and service knowledge, and follow-up at the service desk, on the sales floor, and at the register. The role is the first point of contact for customers by phone and in store, helping schedule appointments, understand customer needs, explain processes and timelines, build trust, and sell automotive parts and services. The advisor supports an organized and productive service business through work orders, register transactions, vehicle inspections, and knowledge of services and replacement parts. Under management direction, the advisor assists with customer care, work orders and register activities, facility maintenance, and Outside Purchase ordering. The role also performs routine express automotive services, including tire services, oil changes, fluid top-offs, lubrication, filter and bulb replacement, battery installation and testing, cosmetic car services, and vehicle inspections. The advisor helps ensure safety procedures are followed, including proper wheel torque and oil/fluid service procedures, and works with management to maintain a safe, compliant workplace. The position requires customer service and communication skills, automotive service experience, and the ability to work a schedule that may include days, nights, weekends, and holidays. Physical requirements include frequently lifting up to 50 pounds, standing and walking for extended periods, reaching, bending, kneeling, climbing ladders, operating a motor vehicle, and using a computer and telecommunications equipment.

Requirements

High school diploma or equivalent.
Valid driver’s license.
One year of related experience in an automotive service environment.
Basic knowledge of mathematical concepts, including addition, subtraction, multiplication, division, percentages, and fractions.
Ability to apply mathematical formulas to calculate commissions and discounts.
Strong verbal communication skills.
Strong customer service skills.
Ability to work days, nights, weekends, and holidays.
Ability to frequently lift, carry, and place merchandise and supplies up to 50 pounds without assistance.
Ability to stand and walk for long periods and frequently reach overhead and below the knees, squat, bend, stoop, kneel, and twist.
Ability to climb ladders to retrieve and stock merchandise.
Ability to communicate in person, by telephone, or using telecommunications equipment; enter and locate information on a computer; present information to groups; visually verify information, often in small print; and safely operate a motor vehicle.

Nice To Haves

One year of sales experience preferred.

Responsibilities

Serve as the first point of contact for customers by phone and in store.
Engage customers, schedule appointments, build trust, understand needs, and communicate service processes and timelines.
Sell parts and services that help customers’ vehicles operate efficiently while meeting company customer-care standards.
Support service-business organization and productivity through work orders, register transactions, vehicle inspections, and knowledge of services and replacement parts.
Assist with customer care, work orders, register activities, facility maintenance, and Outside Purchase ordering under management direction.
Follow cash, credit, check, refund, and return policies and procedures.
Work with management to respond to customer service issues, complaints, and business opportunities.
Conduct and participate in express automotive services, including tire mounting, balancing, rotation and repair; oil changes; fluid top-offs; lubrication; filter and bulb replacement; battery installation; starting and charging system testing; cosmetic car services; and vehicle inspections.
Help implement and consistently execute safety procedures, including performing wheel torque and oil/fluid services according to standard operating procedures.
Partner with management to maintain a safe and healthy work environment that complies with applicable laws and company policies and procedures.
Communicate effectively with associates, management, and customers; interpret and retain information and apply knowledge appropriately.
In designated locations, serve as a secondary key carrier and handle basic and detailed opening and closing responsibilities.
Maintain an organized and neat shop and follow company policies, procedures, safety rules, and environmental rules.
Perform other duties as assigned.