Automotive Customer Service Advisor

Icahn Automotive Group•Colorado Springs, CO

About The Position

Contribute to organizational growth through customer engagement, product and service knowledge, follow-up, and support at the service desk, on the sales floor, and at the register. Serve as a first point of contact for customers by phone and in person, engaging them, scheduling appointments, understanding their needs, explaining service processes and timelines, and recommending parts and services. Help organize and maintain productivity in the service business through work orders, register transactions, vehicle inspections, and knowledge of service and replacement parts. Under Management's direction, assist with customer care, work order and register tasks, facility maintenance, and Outside Purchase ordering. Follow cash, credit, check, refund, and return procedures, and work with Management to address customer service issues, complaints, and business opportunities. Perform routine express automotive services and inspections while ensuring safety procedures and service standards are followed. Maintain a neat shop and comply with company policies, safety and environmental rules, and applicable laws. In designated locations, the role may serve as a secondary key carrier with opening and closing duties.

Requirements

High school diploma or equivalent.
Valid driver's license.
One year of related experience in an automotive service environment.
Basic knowledge of mathematical concepts, including addition, subtraction, multiplication, division, percentages, and fractions.
Ability to apply mathematical formulas to calculate commissions and discounts.
Strong verbal communication skills.
Strong customer service skills.
Ability to work days, nights, weekends, and holidays.
Ability to frequently lift, carry, and place merchandise and supplies weighing up to 50 pounds without assistance.
Ability to stand and walk for extended periods and frequently reach overhead and below the knees, squat, bend, stoop, kneel, and twist.
Ability to climb up and down ladders to retrieve and stock merchandise.
Ability to communicate in person, by telephone, or using telecommunications equipment.
Ability to enter and locate information on a computer, present information to small and large groups, and visually verify information often in small print.
Ability to safely operate a motor vehicle.

Nice To Haves

One year of sales experience preferred.

Responsibilities

Engage customers in person and by phone, schedule appointments, understand customer needs, explain service processes and timelines, and recommend parts and services.
Follow Company Customer Care standards to meet customer expectations.
Support service business organization and productivity through work orders, register transactions, vehicle inspections, and service and replacement part knowledge.
Assist with customer care, work orders, register tasks, facility maintenance, and Outside Purchase ordering as directed by Management.
Follow cash, credit, check, refund, and return policies and procedures.
Work with Management to respond to customer service issues, complaints, and business opportunities.
Perform routine express automotive services, including tire mounting, balancing, rotations and repairs; oil changes; fluid top-offs; lubrication; filter and bulb replacement; battery installation; starting and charging system testing; cosmetic car services; and vehicle inspections.
Ensure safety procedures are implemented and followed, including wheel torque and oil and fluid services performed according to standard operating procedures.
Partner with Management to maintain a safe and healthy work environment that complies with applicable laws and company policies and procedures.
Communicate effectively with associates, Management, and customers; interpret and retain information and apply knowledge appropriately.
Perform basic and detailed opening and closing responsibilities as a secondary key carrier in designated locations.
Maintain an organized and neat shop and adhere to company policies, procedures, and safety and environmental rules.
Perform other duties as assigned.