Automotive Customer Service Advisor

Pep Boys•Hanford, CA

9d•$17 - $20

About The Position

The Automotive Customer Service Advisor contributes to organizational growth through customer engagement, product and service knowledge, follow-up, and follow-through at the service desk, on the sales floor, and at the register. The role is the first point of contact for customers by phone and in-store, and involves scheduling appointments, understanding customer needs, explaining processes and timelines, building trust, and selling appropriate parts and services. The advisor supports service-business organization and productivity through work orders, register transactions, vehicle inspections, and knowledge of services and replacement parts. The position also performs and supports express automotive services, follows safety procedures, maintains an organized shop, and helps create a safe and compliant work environment. Depending on the location, the role may include secondary key-carrier opening and closing duties.

Requirements

High school diploma or equivalent.
Valid driver's license.
One year of related experience in an automotive service environment.
Basic knowledge of mathematical concepts, including arithmetic, percentages, and fractions, and ability to apply formulas to calculate commissions and discounts.
Strong verbal communication skills.
Strong customer service skills.
Ability to work days, nights, weekends, and holidays.

Nice To Haves

One year of sales experience preferred.

Responsibilities

Serve as the first point of contact for customers by phone and in the store; engage customers, schedule appointments, understand needs, communicate processes and timelines, build trust, and sell suitable parts and services.
Follow Company Customer Care standards to meet customer expectations.
Support service-business organization and productivity through work-order and register transactions, thorough vehicle inspections, and service and replacement-part knowledge.
Assist with customer care, work-order and register support, facility maintenance, and Outside Purchase ordering under management direction.
Follow cash, credit, check, refund, and return policies; work with management to address customer-service issues, complaints, and business opportunities.
Conduct and participate in express automotive services, including tire mounting, balancing, rotations and repairs; oil changes, fluid top-offs, lubrication, filter and bulb replacement; battery installation; starting and charging system testing; cosmetic car services; and vehicle inspections.
Execute safety procedures, ensuring wheel torque and oil/fluid services follow standard operating procedures.
Partner with management to maintain a safe and healthy work environment that complies with applicable local, state, and federal laws and company policies and procedures.
Communicate effectively with associates, management, and customers; interpret and retain information and apply knowledge appropriately.
At designated locations, serve as a secondary key carrier and perform basic and detailed opening and closing responsibilities.
Maintain an organized and neat shop.
Adhere to company policies, procedures, safety rules, and environmental rules.
Perform other duties as assigned.