Automotive Customer Service Advisor

Icahn Automotive Group • Bakersfield, CA

1d

About The Position

The Automotive Customer Service Advisor contributes to organizational growth through customer engagement, product and service knowledge, and follow-up at the service desk, on the sales floor, and at the register. The role is often the first point of contact for customers, engaging them, scheduling appointments, understanding their needs, explaining processes and timelines, and recommending parts and services to help maintain vehicle performance.

The position supports the organization and productivity of the service business through work orders, register transactions, vehicle inspections, and knowledge of services and replacement parts. It also includes performing routine express automotive services and maintaining safe, orderly shop operations in accordance with company procedures and applicable laws. The role may include basic opening and closing duties as a secondary key carrier at designated locations.

Requirements

• High school diploma or equivalent.
• Valid driver's license.
• One year of related experience in an automotive service environment.
• Basic knowledge of mathematical concepts, including addition, subtraction, multiplication, division, percentages, and fractions.
• Ability to apply mathematical formulas to calculate commissions and discounts.
• Strong verbal communication skills.
• Strong customer service skills.
• Ability to work days, nights, weekends, and holidays.

Nice To Haves

• One year of sales experience preferred.

Responsibilities

• Serve as the first point of contact for customers by phone and in the store.
• Engage customers, schedule appointments, build trust, identify needs, communicate processes and timelines, and sell appropriate parts and services.
• Follow Company Customer Care standards to meet customer expectations.
• Support service-business organization and productivity through work orders, register transactions, thorough vehicle inspections, and service and replacement-part knowledge.
• Assist with customer care, work orders, register transactions, facility maintenance, and Outside Purchase ordering under Management direction.
• Follow cash, credit, check, refund, and return policies and procedures.
• Work with the management team to address customer service issues, complaints, and business opportunities.
• Perform and participate in express automotive services, including tire mounting, balancing, rotations and repair; oil changes; fluid top-offs; lubrication; filter and bulb replacement; battery installation; starting and charging system testing; cosmetic car services; and vehicle inspections.
• Ensure safety procedures are consistently followed, including performing wheel torque and oil/fluid services according to standard operating procedures.
• Partner with Management to maintain a safe and healthy work environment that complies with applicable laws and company policies and procedures.
• Communicate effectively with associates, management, and customers; interpret and retain information and apply knowledge appropriately.
• At designated locations, serve as a secondary key carrier and perform basic and detailed opening and closing responsibilities.
• Maintain an organized and neat shop.
• Adhere to company policies, procedures, safety rules, and environmental rules.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision benefits.
• Life insurance.
• Short-term disability.
• Supplemental benefits.
• 401(k) with company match.
• Paid time off and holiday pay.
• Access to an on-demand pay partner (DailyPay).
• Reduced benefits available for part-time team members.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED