Automotive Customer Service Advisor

Icahn Automotive Group•Ventura, CA

About The Position

The Automotive Customer Service Advisor contributes to organizational growth through customer engagement, product and service knowledge, follow-up, and support at the service desk, on the sales floor, and at the register. The role serves as a first point of contact for customers by phone and in person, helping schedule appointments, understand customer needs, explain service processes and timelines, and recommend parts and services. It also supports the organization and productivity of the service business through work orders, register transactions, vehicle inspections, and knowledge of service and replacement parts. Under management direction, the advisor assists with customer care, work orders and register tasks, facility maintenance, and Outside Purchase ordering. The position performs and participates in routine express automotive services and helps maintain a safe, organized shop while following company policies, procedures, safety rules, and environmental requirements. In designated locations, the role may serve as a secondary key carrier with basic and detailed opening and closing responsibilities.

Requirements

High school diploma or equivalent.
Valid driver's license.
One year of related experience in an automotive service environment.
Basic knowledge and understanding of mathematical concepts, including addition, subtraction, multiplication, division, percentages, and fractions.
Ability to apply mathematical formulas to calculate commissions and discounts.
Strong verbal communication skills.
Strong customer service skills.
Ability to work days, nights, weekends, and holidays.
Ability to frequently lift, carry, and place merchandise and supplies weighing up to 50 pounds without assistance.
Ability to stand and walk for long periods and frequently reach overhead and below the knees, squat, bend, stoop, kneel, and twist.
Ability to climb up and down ladders to retrieve and stock merchandise.
Ability to communicate effectively in person, by telephone, or using telecommunications equipment.
Ability to enter and locate information on a computer, present information to small and large groups, visually verify information (often in small print), and safely operate a motor vehicle.

Nice To Haves

One year of sales experience preferred.

Responsibilities

Serve as the first point of contact for customers by phone and in the store.
Engage customers, schedule appointments, build trust, understand needs, communicate processes and timelines, and sell appropriate parts and services.
Follow Company Customer Care standards to meet customer expectations.
Support service business organization and productivity through work orders, register transactions, vehicle inspections, and service and replacement-part knowledge.
Assist with customer care, work orders and register tasks, facility maintenance, and Outside Purchase ordering under management direction.
Follow cash, credit, check, refund, and return policies and procedures.
Work with management to address customer service issues, complaints, and business opportunities.
Perform and participate in express automotive services, including tire mounting, balancing, rotations and repair; oil changes; fluid top-offs; lubrication; filter and bulb replacement; battery installation; starting and charging system testing; cosmetic car services; and vehicle inspections.
Help ensure safety procedures are consistently followed, including performing wheel torque and oil/fluid services according to standard operating procedures.
Partner with management to maintain a safe and healthy work environment that complies with applicable laws and company policies and procedures.
Communicate effectively with associates, management, and customers; retain and apply information appropriately.
In designated locations, perform secondary key-carrier opening and closing responsibilities.
Maintain an organized and neat shop and follow company policies, procedures, safety rules, and environmental rules.
Perform other duties as assigned.