Internal Service Advisor

Penske Automotive Group • Leander, TX

1d

About The Position

Hyundai of Leander, a Penske Automotive Group dealership, is seeking an Internal Advisor to manage repair orders for dealership inventory that requires service repair or external conditioning. The role focuses on supporting an efficient service department, ensuring quality and safety, and helping deliver an exceptional customer experience.

The position works primarily in an automotive shop. The covered workspace may be subject to heat, cold, regular loud noise, and workplace hazards. The employee may need to work evenings, weekends, and holidays as required. The role has no supervisory responsibilities.

Requirements

• High school diploma or equivalent, or an equivalent combination of education and experience.
• Valid driver's license.
• Good communication skills, including the ability to listen to customers and determine how to assist them.
• Ability to work well in a team environment and take direction from multiple employees.
• Knowledge of automotive systems, tools, and repair processes.
• Outstanding attention to detail and commitment to quality.
• Ability to use technical reference materials and technical manuals in written and online formats.
• Ability to follow processes to ensure quality and safety.
• Effective time management skills and ability to prioritize.
• Ability to wear required safety and health personal protective equipment, including a respirator, as recommended by the equipment manufacturer.
• Ability to stand for prolonged periods and regularly push, pull, climb, stoop, kneel, reach, grasp, walk, talk, and hear.
• Ability to perform repetitive motions and handle medium/heavy work, including lifting over 50 pounds with an assistance device or frequently lifting or carrying objects weighing up to or over 35 pounds, with an assistance device available as needed.
• Ability to work evenings, weekends, and holidays as required.

Nice To Haves

• Prior experience in a service department.

Responsibilities

• Manage repair orders for dealership inventory requiring service repair or external conditioning.
• Listen to customers and determine how to assist them.
• Prioritize work while taking direction from multiple employees.
• Follow processes to ensure quality and safety.
• Communicate technical terms to non-technical audiences.
• Support an efficient service department focused on customer satisfaction and profitability.

Benefits

• Medical, dental, and vision health care options.
• 401(k) savings and retirement plan with company match.
• Training, resources, and opportunities for career growth and advancement.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED