Internal Service Advisor - Mercedes-Benz

Rallye Motor Company•Roslyn, NY

About The Position

Rallye Motor Company is seeking an Internal Service Advisor for Rallye Mercedes-Benz. The role supports the service and delivery process for Mercedes-Benz vehicles, influencing service business volume and helping provide a seamless, personalized automotive experience. The ideal candidate is energetic, reliable, motivated, and interested in a long-term position with the dealership team.

Requirements

Valid driver's license.
Excellent customer service skills.
Working knowledge of automotive retail center computer systems, or ability to be trained.
Excellent verbal and written communication and organizational skills.
Outgoing and patient personality with outstanding customer relations ability.
Professional personal appearance.

Nice To Haves

German car brand or Mercedes-Benz Service Advisor experience preferred.
Experience with the CDK computer system preferred.

Responsibilities

Generate and manage internal repair orders for incoming Mercedes-Benz vehicles.
Ensure pre-delivery inspections, manufacturer-required services, and recalls are completed accurately and on schedule.
Coordinate with the sales team to meet delivery timelines for sold vehicles.
Communicate with technicians and the parts department to ensure parts availability and timely completion of service tasks.
Verify that vehicle systems, software, and accessories are functioning correctly before delivery.
Maintain detailed documentation and records for compliance with Mercedes-Benz factory guidelines and warranty requirements.
Schedule vehicle transport to detail and accessory installation vendors when needed.
Conduct final quality control checks on vehicles before delivery.
Support inventory lot management by ensuring Used/CPO vehicles are properly fueled, cleaned, and moved to the front line, showroom, or loaner service.