Mercedes-Benz Service Advisor

Mercedes-Benz of Rockville Centre • Hempstead, NY

2d • Onsite

About The Position

Mercedes-Benz of Rockville Centre is hiring a full-time Service Advisor for its Service Center in Hempstead. The Service Advisor guides Mercedes-Benz owners through their service visits, greeting clients in the indoor service drive, understanding vehicle needs, preparing repair orders and estimates, and clearly explaining recommended maintenance and repairs. The role keeps clients informed from drop-off through pickup, coordinates with Technicians, Parts, and the Service BDC to help keep visits on schedule, reviews completed work and invoices with clients, and follows up after each visit to build lasting relationships.

The dealership is family-owned and describes its team as committed to Mercedes-Benz standards and supporting one another. Paid training includes Mercedes-Benz USA courses, and the dealership promotes from within. Compensation is base pay plus commission, with a stated range of $80,000–$150,000 per year, paid weekly. Offers are contingent on a background check with written consent and, where permitted by law, a drug screen.

Requirements

• Customer service experience.
• Clear communication skills, including the ability to explain technical work in plain language.
• Organization and attention to detail, with the ability to manage several clients in a busy service drive.
• Comfort using computers.
• Valid driver’s license.
• Team-oriented approach.

Nice To Haves

• Service advisor or automotive service experience.
• Experience with Tekion or another dealer management system (DMS).
• Mercedes-Benz or luxury-brand service experience.

Responsibilities

• Greet clients in the service drive and listen to understand each vehicle’s needs.
• Write repair orders accurately and explain recommended maintenance and repairs with clear, honest estimates.
• Keep clients updated from drop-off to pickup by phone, text, and email.
• Work with Technicians, the Parts team, and Service BDC to keep service visits on schedule.
• Review completed work and invoices with clients at pickup.
• Follow up after each visit and build relationships that encourage clients to return.

Benefits

• Flexible work schedule.
• Long-term job security.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• 401(k).
• Paid time off.
• Paid Mercedes-Benz training.
• Employee vehicle purchase program.
• Employee discounts.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed