Service Advisor - Mercedes-Benz Fremont

AutoNation • Fremont, CA

3d • $4,000 - $11,000

About The Position

AutoNation is one of the largest automotive retailers in the United States, offering new and used vehicles, customer financing, parts, and maintenance and repair services. As a Service Advisor at Mercedes-Benz Fremont, you’ll be part of a nationwide team servicing 20,000 cars a day and helping build customer loyalty. You’ll use communication skills, automotive knowledge, and technology to identify opportunities that help keep customers safe in their vehicles.

Working in the service department, the Service Advisor serves as the go-between for customers and Service Technicians. The role includes active participation in the service lane, explaining technicians’ recommendations in easy-to-understand language, and suggesting relevant services and maintenance. Compensation is commission-based, with estimated income of $4,000–$11,000 per month.

Requirements

• High school diploma or equivalent.
• Proven ability to provide an exceptional customer experience.
• Ability to set and achieve targeted goals.
• Demonstrated communication, consultative, interpersonal, and organizational skills.
• Willingness to follow up with customers.
• Experience and desire to work with technology.
• Valid in-state driver’s license and an acceptable, safe driving record.

Nice To Haves

• Prior sales experience is preferred but not required.

Responsibilities

• Set, confirm, and prepare for customer appointments.
• Meet or exceed targeted sales goals and customer satisfaction index targets.
• Greet customers when they arrive.
• Determine vehicle needs based on customer information, walk-arounds, inspections, and test drives.
• Use a consultative selling process to help customers plan ongoing required vehicle maintenance.
• Prepare repair orders with transparent cost and time estimates.
• Communicate with technicians and parts associates to support timely completion of work.
• Update customers on vehicle status according to their preferred communication method.
• Follow up with customers to ensure satisfaction.
• Develop product knowledge to effectively assist customers.
• Provide an exceptional customer experience to build loyalty.

Benefits

• Competitive compensation.
• 401(k) matching.
• Health, dental, and vision insurance plans.
• Maternity benefits.
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear.
• Access to deals and discounts through YouDecide.
• Opportunity to participate in the DRVPNK mission supporting cancer research and treatment.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED