Mercedes Benz Service Advisor

Milwaukee Division•West Allis, WI

22h

About The Position

Join the Milwaukee Division as a Mercedes Benz Service Advisor and play a key role in delivering exceptional automotive service experiences. You will be the primary point of contact between customers and the service team, supporting a smooth and satisfying service process while upholding Mercedes Benz brand standards. The Milwaukee Division is an authorized Mercedes Benz retailer committed to customer experience, quality automotive services, professionalism, expertise, integrity, innovation, and excellence.

Requirements

Previous experience in automotive service advising or a related customer service role is preferred.
Strong communication and interpersonal skills with a customer-focused attitude.
Ability to explain technical information clearly to customers with varying levels of automotive knowledge.
Excellent organizational and time-management abilities.
Must be based in or willing to commute to Milwaukee, Wisconsin.

Nice To Haves

Familiarity with automotive diagnostic tools and software.

Responsibilities

Greet customers promptly and professionally, providing an attentive service experience.
Assess customers’ vehicle service needs and clearly communicate recommended services.
Schedule service appointments and coordinate with technicians to support timely vehicle maintenance and repairs.
Maintain accurate records of services performed, parts used, and customer interactions.
Handle customer inquiries, concerns, and follow-ups to ensure satisfaction.
Collaborate with the parts department and other internal teams to support service operations.
Stay updated on Mercedes Benz products, services, and warranty policies to provide accurate information.