Mercedes-Benz Service Advisor

Mercedes-Benz of Henderson•Henderson, NV

15h•Onsite

About The Position

At Mercedes-Benz of Henderson, our mission is to deliver a world class guest experience through the pursuit of excellence. We are seeking a Service Advisor to join our team as we continue to change the industry. We are looking for a professional, customer-focused individual who is highly organized, communicates with confidence and empathy, and takes pride in delivering an exceptional service experience. The ideal candidate understands how to balance hospitality and sales effectiveness while maintaining trust with the customer.

Requirements

Experience in a dealership or automotive service environment, along with the ability to interpret customer concerns, translate them into clear repair instructions, and coordinate effectively with technicians and internal departments.
A strong understanding of repair order documentation, maintenance recommendations, warranty awareness, and service department workflow is highly valued.
Proactive, dependable, detail-oriented, and comfortable working in a performance-driven environment.
Ability to build rapport quickly, handle difficult conversations with professionalism, and maintain a sense of urgency without sacrificing quality or guest satisfaction.
High school diploma or equivalent required
Valid driver’s license and insurable driving record required
Ability to communicate effectively with customers, technicians, and management
Ability to prepare accurate repair orders and maintain detailed documentation

Nice To Haves

Automotive dealership or service advising experience preferred
Basic proficiency with dealership management systems, service software, and standard office applications preferred

Responsibilities

Serve as the primary point of contact for service guests and play a critical role in creating a seamless, professional, and luxury-level service experience.
Listen carefully to customer concerns, document repair and maintenance needs accurately, coordinate with technicians and internal teams, and communicate clearly throughout the repair process.
Greet guests promptly and professionally, review vehicle concerns, recommend maintenance and repair services based on vehicle needs and manufacturer guidelines, and prepare accurate repair orders.
Provide timely updates, explain recommendations and repair findings in a way customers can understand, obtain approvals for additional work, and ensure guests are informed of pricing, timelines, and completion status.
Work closely with technicians, parts, warranty, and management to ensure repair orders are written clearly, work is properly dispatched, and vehicles move efficiently through the service process.
Identify opportunities to improve customer retention, service sales, and overall department performance by delivering a high standard of communication, follow-through, and guest care.