Service Advisor - Mercedes-Benz Fremont

AutoNation • Fremont, CA

5d • $4,000 - $11,000 • Onsite

About The Position

AutoNation is one of the largest automotive retailers in the United States, offering new and used vehicles, customer financing, parts, maintenance, and repair services. As a Service Advisor at Mercedes-Benz Fremont, you will be part of a nationwide team servicing customers and building long-term loyalty. Working in the service department, you will act as the go-between for Service Technicians and customers, explain technician recommendations in easy-to-understand language, and suggest appropriate maintenance and repair opportunities. The role involves active participation in the service lane and use of technology to support customers and vehicle safety.

Requirements

• High school diploma or equivalent.
• Demonstrated ability to provide an exceptional customer experience.
• Ability to set and achieve targeted goals.
• Demonstrated communication, consultative, interpersonal, and organizational skills.
• Willingness to follow up with customers.
• Experience and desire to work with technology.
• Valid in-state driver’s license and an acceptable, safe driving record.

Nice To Haves

• Prior sales experience is preferred but not required.

Responsibilities

• Set, confirm, and prepare for customer appointments to support a positive service experience.
• Meet or exceed targeted sales goals and customer satisfaction index targets.
• Greet customers when they arrive.
• Determine vehicle needs using customer information, walk-arounds, inspections, and test drives.
• Use a consultative sales process to help customers plan ongoing required vehicle maintenance.
• Prepare customer repair orders with transparent cost and time estimates.
• Communicate with technicians and parts associates to help ensure timely completion of work.
• Update customers on vehicle status according to their preferred communication method.
• Follow up with customers to ensure satisfaction.
• Develop product knowledge to assist customers effectively.
• Provide an exceptional customer experience to build loyalty.

Benefits

• Competitive compensation and 401(k) matching.
• Health, dental, and vision insurance plans.
• Maternity benefits.
• Associate purchase and discount programs for vehicles, services, parts, collision, accessories, and AutoGear.
• Access to offers and discounts through YouDecide.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED