Internal Advisor

Penske Automotive Group • Leander, TX

2d • Onsite

About The Position

Hyundai of Leander, a Penske Automotive Group dealership, is seeking an Internal Advisor to manage repair orders for dealership inventory that needs service repairs or external conditioning. The role supports an efficient service department and aims to provide an exceptional customer experience while maintaining quality, safety, and profitability. The position primarily works in an automotive shop environment and has no supervisory responsibilities.

Requirements

• High school diploma or equivalent, or an equivalent combination of education and experience.
• Valid driver's license.
• Knowledge of automotive systems, tools, and repair processes.
• Good communication skills, including listening to customers and determining how to assist them.
• Ability to communicate technical terms to a non-technical audience.
• Ability to work well in a team environment and take direction from multiple employees.
• Strong attention to detail and commitment to quality.
• Ability to use technical reference materials and technical manuals in written and online formats.
• Ability to follow processes to ensure quality and safety.
• Effective time management and ability to prioritize work.
• Able to wear required safety and health personal protective equipment, including a respirator, as recommended by the equipment manufacturer.
• Able to meet the physical demands of the role, including prolonged standing; regularly pushing, pulling, climbing, stooping, kneeling, reaching, grasping, and walking; repetitive motion; and talking and hearing.
• Able to work in a shop environment that may involve extreme heat or cold, loud noise, and other hazards.
• Able to lift over 50 pounds with an assistance device and/or frequently lift or carry objects weighing up to or over 35 pounds, with an assistance device available as needed.
• Able to work evenings, weekends, and holidays as required.

Nice To Haves

• Prior experience in a service department.

Responsibilities

• Manage repair orders for dealership inventory requiring service repair or external conditioning.
• Help run an efficient service department focused on customer satisfaction and profitability.
• Provide customers with an exceptional experience and communicate technical information in terms they can understand.
• Follow processes to support quality and safety.
• Take direction from multiple employees and prioritize work effectively.
• Work toward monthly goals that support service department growth.

Benefits

• Comprehensive benefits program with medical, dental, and vision health care options.
• 401(k) savings and retirement plan with company match.
• Training, resources, and opportunities for career growth and advancement.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED